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Willow Health

On-demand telehealth crisis care for adults.

Head of State Expansion

Business OperationsConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$170k - $200k /yrRemote

About the Job

Requirements

  • At least 10 years of experience, specifically within high-growth startups.
  • Understanding of clinical operations and the specific considerations of a new Medicaid healthcare provider.
  • Proven track record of meeting aggressive deadlines across multiple workstreams simultaneously.
  • Highly organized and detail-oriented, with the ability to coordinate multiple moving parts and deliver against goals.

Responsibilities

  • Lead the end-to-end strategy and execution for interstate growth.
  • Build a repeatable launch playbook.
  • Recruit and onboard clinical leadership and staff in each new territory.
  • Ensure alignment with local state boards, licensing requirements, and healthcare mandates, and serve as the primary point of contact for regulatory readiness.
  • Drive early-stage key performance indicators focused on the percentage of the population covered by insurance, and work to ensure services are accessible and credentialed with major payers in each new market.
  • Establish partnerships with local hospitals, emergency services, and 988 crisis centers, and build teams to manage ongoing relationship management.
  • Monitor performance against early-stage access, quality, and unit economics key performance indicators to ensure successful launches before transitioning markets to long-term operations.
  • Develop data-driven criteria for the next phase of expansion and identify states where the organization can have the greatest impact.

Desired Qualifications

  • Existing relationships with payers.
  • Experience in value-based care or behavioral health.
  • Previous on-the-ground experience launching physical or hybrid clinical sites.
  • Strong analytical background, using data to select markets and measure success after launch.

About the Company

Willow Health

On-demand telehealth crisis care for adults.

Willow Health provides urgent, insurance-covered mental health care via telehealth for adults in crisis, operating in New York and North Carolina with plans to expand nationally. Its crisis program offers on-demand telehealth visits, individual therapy, medication management, group therapy, care management and peer support under an evidence-based clinical model guided by a psychiatric advisory board. The company differentiates itself by delivering same-day urgent access combined with ongoing virtual stabilization while billing as an in-network provider with Medicare and Medicaid plans. Its goal is to scale nationally and partner with providers, health systems, health plans and crisis lines to stabilize patients and provide ongoing support.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
2022

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