CrossCountry Consulting

CFO-focused financial advisory, ESG, digital transformation

NetSuite Support & Optimization Senior Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in PhilippinesNo salary listed

About the Job

Requirements

A bachelor's degree in Business, Accounting, Finance, or a related field.
Working knowledge of accounting principles and financial processes, including general ledger, accounts receivable, accounts payable, and financial reporting.
At least 3 years of experience working with NetSuite, including support, configuration, or implementation experience.
Ability to manage multiple concurrent tickets and projects.
Ability to build relationships with clients and collaborate effectively with internal teams.
Demonstrated ability to responsibly explore and adopt firm-approved artificial intelligence tools to enhance productivity and innovation.
Openness to learning and applying emerging technologies, including artificial intelligence and automation, in alignment with firm policies and client standards.
Strong analytical and problem-solving skills to diagnose and resolve NetSuite configuration issues.
Must be based in the Philippines.

Responsibilities

Manage and resolve support tickets throughout their full lifecycle, from initial receipt and triage to resolution and customer communication.
Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements.
Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope.
Work directly with clients to understand and resolve support issues, or reconfigure NetSuite to meet expectations across financial modules and accounting workflows.
Identify support risks and issues, escalate them appropriately, and contribute to mitigation strategies.
Document and prioritize support tickets and resolve them within agreed-upon timeframes while maintaining client satisfaction.
Participate in post-engagement reviews to capture lessons learned and contribute to continuous improvement of service delivery.
Serve as a NetSuite subject matter resource for clients and internal teams, providing guidance on operational and accounting-related configurations.
Contribute to developing and implementing firm-approved, artificial-intelligence-enabled client solutions in accordance with company policies on data protection, intellectual property, and professional standards.
Stay informed about emerging artificial intelligence tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

Desired Qualifications

NetSuite Suite Foundation, Administrator, or ERP Consultant Certification, or equivalent experience.
Experience in a consulting firm.

CrossCountry Consulting is the transformation partner for the Office of the CFO. As a trusted advisor to Fortune 500 companies, emerging growth market leaders, and private equity sponsors, we combine deep domain expertise with the power of data, AI, and technology to modernize workflows, drive human-centered change, and maximize transaction value. Grounded in our Core Values, we are committed to solving today's most complex challenges while delivering a better experience for our clients, our people, and our communities. When you join CrossCountry, you become part of a team that believes in collaboration, generosity, and the drive to help our clients work smarter, build resiliency, and prepare for the future.

The Support & Optimization Senior Consultant is responsible for delivering high-quality NetSuite support and optimization services to our clients. This individual will work closely with the Support & Optimization Manager and Lead to resolve support tickets, implement configuration improvements, and ensure an excellent client experience across NetSuite financial and operational modules.

What You'll Do

Manage and resolve support tickets throughout the full lifecycle, from initial receipt and triage to resolution and customer communication

Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements

Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope

Work directly with clients to understand and resolve support issues, or reconfigure NetSuite to meet their expectations across financial modules and accounting workflows

Identify support risks and issues and escalate appropriately, contributing to mitigation strategies

Ensure support tickets are documented, prioritized, and resolved within agreed-upon timeframes, maintaining client satisfaction

Participate in post-engagement reviews to capture lessons learned and contribute to continuous improvement of service delivery

Serve as a NetSuite subject matter resource for clients and internal teams, providing guidance on operational and accounting-related configurations

Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards

Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes

What You'll Bring

Bachelor's degree in Business, Accounting, Finance, or related field

NetSuite Suite Foundation, Administrator, or ERP Consultant Certification preferred, or equivalent experience

Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting)

3+ years of experience working with NetSuite, including support, configuration, or implementation experience

Consulting firm experience preferred

Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects

Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams

Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation

Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards

Strong analytical and problem-solving skills, with the ability to diagnose and resolve NetSuite configuration issues

Must be based in the Philippines; this is a fully remote role

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Benefits Summary

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.

As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.

About the Company

CrossCountry Consulting

CFO-focused financial advisory, ESG, digital transformation

CrossCountry Consulting provides tailored advisory services for finance leaders, primarily the office of the CFO, private equity sponsors, and other corporate executives. Its offerings cover digital transformation, transaction management, and ESG standards, delivered through bespoke consulting engagements that align with each client's long-term objectives. The firm works by partnering closely with client teams to diagnose issues, design strategies, and implement solutions, using a hands-on, collaborative approach. Compared with other financial consultancies, CrossCountry stands out through highly customized engagements, a people-first culture, and a clear focus on aligning work with the client's strategic goals. The goal is to help mid-sized and large enterprises navigate financial change, improve performance, and achieve their strategic targets.

Company size: 1,001-5,000
Company stage: Early VC
Total funding: $1.5M
Headquarters: Tysons, VA
Founded: 2011

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