Supervisor Detention Officer

AGS is looking for a Supervisor Detention Officer to work in our detention facility in Guaynabo, PR. To join our team of outstanding professionals, apply today!

Responsibilities

• The Supervisor Detention Officer is responsible for the field supervision of Detention Officers.
• The Supervisor Detention Officer will provide supervision, guidance and on-the-job training to improve Detention Officer Skills, reinforcing the critical nature of the Detention Officer’s responsibilities
• Responsible for assuring consistent delivery of service regardless of shift or location, for taking immediate action to correct problems detected and for responding whenever called upon
• Maintains full staffing by filling any open posts with reserve or stand-by personnel and managing “call-offs” due to illness or other reasons.
• Briefs Detention Officers during muster and post checks regarding any changes in Post Orders, or any unusual or emergency situations
• Conducts on-the-job training to correct deficiencies in Detention Officer Performance, or to strengthen and refresh Detention Officer knowledge of critical skills and issues.
• Reports any emergency situation to the COTR and AGS Security management.
• Conducts administrative investigations of policy violations to include personal injury and traffic accidents.
• Document incidents with complete and accurate verbal and written reports.
• Reviews the sign-in/out sheets to ensure proper timekeeping by Detention Officers.
• Manages break schedules and ensuring that all Detention Officers receive breaks and proper relief.
• Provides oversight and management and direct reporting of detainee counts.
• Assists detention officers to deal with any incident of disturbance or lack of cooperation from a detainee.
• Inspect every area of the facility where detainees are present, at least once per shift.
• Assumes duties of Captain in Captain’s absence.

Operations:

• Responsible for the operational functions and duties required in operating a detention center; including detention, processing, administration and transportation operations as required in the contract.
• Provides effective leadership and supervision of all subordinate personnel.
• Schedules adequate staffing for all assigned posts and assure that minimum manning standards are maintained.
• Ensures duties are accomplished as directed in the contract. Perform other duties as assigned.

Reporting:

• Furnishes a manifest of all detainees under Supervisory Detention Officer’s jurisdiction and ensure the safe and effective control of all detainees in the facility, 24 hours a day.
• Provides other written and oral reports as required or needed.

Leadership/ Supervision:

• Inspires and motivates employees to perform duties to ensure contract compliance.
• Ensures Detention Officers are trained on the expectations and requirements of their duties.
• Provide timely and ongoing feedback on employee job performance.
• Motivates and provides recognition to exemplary employees.
• Disciplines detention officers who are negligent or disregard standard operating procedures, policies, standards, regulations and/or contractual requirements.
• Participate in interviewing candidates for detention officer positions.

Quality Assurance:

• Enforces American Correctional Association (ACA) and ICE National Detention Standards, policies, procedures and orders related to the custody, care and treatment of detainees.
• Conducts daily quality assurance inspections of their areas of responsibility, including detention facilities, grounds, posts, equipment, uniforms and knowledge of post orders, ACA and ICE National Detention Standards and current policies, procedures and regulations of all subordinate contract personnel.
• Documents findings of the inspections on approved forms and checklists by the end of the shift.
• Corrects discrepancies on-the-spot as appropriate.
• Responsible for the effective and efficient control, operation and security of the detention facility.

Qualifications

• Must have a minimum of one year of experience as a detention officer and two years of successful experience in field supervision (civilian law enforcement, commercial or industrial guard service, or security service supervisory position).
• The two-year requirement may be satisfied by completion of a career development program that includes work-related experience, training, or college credits at a level of achievement equivalent to the basic requirement.
• US citizen or a person lawfully admitted into the United States for permanent residence and have resided in the U.S. for the last five years.
• Possess a high school diploma or equivalent (GED).
• Pass a criminal background and consumer credit check (no criminal record).
• Obtain and maintain a DHS/ICE government clearance.
• Pass all pre-employment and random drug tests.
• Pass a medical examination and meet health requirements.
• At least 21 years of age.
• Possess a valid state driver's license and Firearms license under the regulations of the Commonwealth of Puerto Rico.
• Ability to obtain and maintain a state security guard license and firearm license from the PRPD.
• Maintain current/physical residency.
• Strictly maintain physical fitness standards for law enforcement/corrections.
• Knowledge of day-to-day operation of a detention services center.
• Knowledge and skills in ensuring maximum level of safety and security to protect detainees, staff and facility from fire, security breaches, while ensuring operation within established facility rules.
• Ability to greet and deal tactfully with the general public.
• Capability of following and understanding written and verbal orders, policies and regulations
• Incumbent shall be literate and able to interpret printed rules and regulations, detailed written orders, training instructions and materials, and are able to compose written and oral reports.
• Incumbent must exercise good judgment, courage, alertness, an even temperament, and render satisfactory performance through his/her responsibilities.
• Ability to maintain poise and self-control during situations that involve mental stress, such as fires, explosions, disturbances and building evacuations.
• Maintain a professional personal appearance and calm demeanor.
• Maintain confidentiality.
• Possess a high degree of integrity, accountability and adhere to the American Correctional Association and DHS ICE standards.
• Demonstrate an ability to work with a diverse population of people, including people of different cultures, with different values and lifestyles, with a cross-cultural perspective.
• Maintain current/physical residence in the continental United States.

Desired Qualifications:

• Knowledge of and familiar with ACA and DHS ICE National Detention Standards and regulations on the operation of detention and correctional facilities.
• Membership in the American Correctional Association.
• Bilingual.

Job ID

2025-17749
Work Type

On-Site
Company Description

Work Where it Matters

Akima Global Security, an Akima company, is not just another federal security solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AGS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AGS delivers the people, equipment, and processes that safeguard federal buildings, military bases, and detention centers while supporting customers’ complex missions.

As an AGS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.