FIGS is looking for a Full-Time Community Hub Lead (Key Holder). In this role, you will serve as the face of FIGS’ Century City store location. You will provide FIGS’ customers with an awesome and memorable in-store shopping experience, while also assisting with all aspects of store operations. This role will report directly to FIGS’ Store Manager. 

What You’ll Do

• Assist with opening and closing the store 
• Maintain store appearance by keeping the merchandise organized, the sales floor stocked, and the store clean
• Welcome and engage customers in meaningful conversations about FIGS’ brand and mission
• Educate customers about FIGS’ products and our focus on fabric, fit, and function
• Assist customers with finding their desired style, color, and size, and suggest complementary products where appropriate 
• Anticipate customer needs and go above and beyond to provide an exceptional FIGS experience
• Support all cash wrap activities (purchases, returns, and exchanges)
• Participate in all aspects of inventory management--from counting inventory to providing insight on inventory replenishment needs 
• Track sales to ensure that daily goals are met 
• Support the planning and execution of all in-store events and initiatives

Qualifications:

• Flexible schedule, with the ability to work weekends and holidays
• Prior retail sales experience
• Excellent interpersonal and communication skills 
• Fluency in English required; conversational Spanish skills a plus 
• Basic retail math and computer skills needed; experience with Shopify POS a plus
• Ability to maintain attention to detail and solve problems in a fast-paced environment  
• Knowledge of or interest in fashion design a plus
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis

Other must haves:

• Knows how to have fun and boost positive vibes 
• Comfortable in a fast-paced, ever changing environment 
• Embodies FIGS brand ethos through and through

Please apply with your cover letter and resume to be considered.

FIGS Compensation and Benefits

Pay Range

• At FIGS, your base salary is one part of your total compensation package. This role’s base salary range is between $18/hr and $22/hr. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. 

Additional Compensation and Benefits 

• Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan  

• Other compensation and benefits offered include: 
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Ginger, Headspace, and Gympass. 100% FIGS-sponsored life insurance and disability insurance  
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Meaningful time away for baby bonding, including parental leave, new  parent care meals, and a transition back to work for primary caregivers
• FIGS Friends and Family 25% off Discount for FIGS apparel
• Access to FIGS Vet, Discounted Pet Daycare, and so much more…

*Benefits eligibility is determined by hour requirements and length of service 

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.