Technical Training and Development Process Engineer - Technical Training and Development Division, Instructional Design Staff Augmentation

Job Description

ProSidian Seeks a Technical Training and Development Process Engineer | Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation [WMATA0013012] for Program Support on a Exempt W2: No Overtime Pay Basis Contract Contingent generally located across the CONUS - Washington D.C Across The Mid Atlantic Region supporting Regional transit authority managing rail, bus, and paratransit services across the DC metropolitan area.

We seek Technical Training and Development Process Engineer | Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation [WMATA0013012] candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as WMATA. This as a Contract Contingent or Contract W-2 (IRS-1099) Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation Functional Area / Swim Lane / Category Discipline Professional - WMATA Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Technical Training and Development Process Engineer [WMATA Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation] in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as Washington Metropolitan Area Transit Authority (WMATA) | Technical Training and Development Division (TTDV) | Safety and Readiness Department Generally Located In CONUS - Washington D.C and across the Mid Atlantic Region (Of Country/World) Working On-Site (Client Site).

Process Engineering Support & Optimization. Transforming learning operations through data-informed process support and precision-driven workflow enhancement.. Empowering organizations with flexible, expert talent solutions that enhance efficiency, agility, and performance through tailored staffing while fueling WMATA’s workforce excellence through innovative, data-driven instructional design that transforms learning into operational performance.  This work factors into the categories of Technical Training and Learning Design Staff Augmentation, Comprehensive Instructional Systems Design and Process Modernization, Learning Innovation Design and Performance Enhancement, Safety and Readiness Technical Training, and Learning Design and Technical Workforce Capability Enhancement. Executes analyses, maps as-is/to-be processes, supports automation and change implementation under lead engineer direction.

RESPONSIBILITIES AND DUTIES - Technical Training and Development Process Engineer | Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation [WMATA0013012]

Support the Lead Process Engineer; collect and document system requirements; model processes; assist in digital transition; maintain accuracy and quality in execution.. Major Duties and Responsibilities:

Conduct Detailed Process Analysis: Map and assess current-state workflows to identify inefficiencies, bottlenecks, and opportunities for digitization and automation.

Design Future-State Digital Workflows: Develop optimized, user-centered digital processes using tools such as SharePoint, Power Automate, or ServiceNow, ensuring alignment with business requirements and technical feasibility.

Support Change Management Activities: Collaborate with the change management lead to support stakeholder engagement, contribute to training materials, and assist in user onboarding and adoption efforts.

Collaborate with IT and Business Stakeholders: Work closely with IT teams, business units, and end users to validate requirements, test solutions, and ensure smooth implementation of redesigned workflows.

Ensure Quality, Compliance, and Continuous Improvement: Validate that new workflows meet data governance, security, and accessibility standards, and contribute to post-implementation reviews to identify areas for refinement.

The ProSidian Learning Innovation Design Consulting Team will leverage relevant professional achievements, relevant experience (with a preference for transit, organizational change and productivity experience), their professional qualifications, resumes, certifications, and relevant skills to deliver the following:

Analyze training needs and performance gaps: The ProSidian Learning Innovation Design Consulting Team will be responsible for conducting comprehensive training needs assessments to identify performance gaps and learning requirements across various technical roles within the agency. Deliverables will include job and task analyses and clear, measurable learning objectives.

Design and develop NextGen learning materials: The ProSidian Learning Innovation Design Consulting Team will Create instructional content for multiple delivery formats—including instructor-led training (ILT), computer-based training (CBT), and blended learning. Deliverables will include detailed design plans, lesson plans, facilitator and participant guides, storyboards, and assessments that align with instructional best practices.

Evaluate training effectiveness: To ensure the effectiveness of training programs, The ProSidian Learning Innovation Design Consulting Team will develop and apply robust evaluation strategies based on established models such as Kirkpatrick’s Four Levels. Deliverables will include analyses of leaner behavior and user experience data.

Provide subject matter expertise in instructional design methodologies: The ProSidian Learning Innovation Design Consulting Team will serve as a SME in instructional systems design, offering guidance on the application of adult learning theory, instructional design models (e.g., ADDIE, SAM), and emerging trends in learning and development. Deliverables will include the development of best practices for the integration of accessibility and equity standards.

Provide process engineering services: The ProSidian Learning Innovation Design Consulting Team will analyze, redesign, and digitize existing paper-based workflows. The objective is to improve efficiency, accuracy, and accessibility by transitioning to digital systems aligned with organizational goals while ensuring stakeholder adoption and sustained change.

The role(s) are located in the Mid Atlantic Region, at or near CONUS - Washington D.C.  Initially identified Work Site Address (Working On-Site (Client Site):  1101 Wilson Blvd., Suite 1100 Arlington, VA 22209-3901

Qualifications

Desired Qualifications For Technical Training and Development Process Engineer | Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation [WMATA0013012] (WMATA0013012) Candidates:

3–5 years in process analysis, workflow documentation, or support engineering.. Minimum Qualifications:

Bachelor’s or Master’s degree in engineering, business process management, or related field

3+ years of experience in process improvement and workflow automation

Familiarity with Lean Six-Sigma or similar methodologies

Experience with digital tools and platforms (e.g., SharePoint, ServiceNow, Power Automate, etc.)

Education / Experience Requirements / Qualifications

Bachelor’s in Business, Engineering, or related field.. Bachelor’s or Master’s degree in engineering, business process management, or related field

3+ years of experience in process improvement and workflow automation

Familiarity with Lean Six-Sigma or similar methodologies

3–5 years in process analysis, workflow documentation, or support engineering.. Minimum Qualifications:

Bachelor’s or Master’s degree in engineering, business process management, or related field

3+ years of experience in process improvement and workflow automation

Familiarity with Lean Six-Sigma or similar methodologies

Experience with digital tools and platforms (e.g., SharePoint, ServiceNow, Power Automate, etc.)

This position aligns with functional and technical requirements in the Government And Public Services Sector and Technical Training and Development Process Engineer Candidates principally support Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation Functional Area / Swim Lane / Category Disciplines.

Skills Required

Primarily focused on Professional and Management Development Training initiatives and aligned with Program Support activities Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation Functional Area Activities. 

Visio, Excel, data analysis, systems documentation, communication.. ***Enter Skills Required***

Competencies Required

• Team collaboration, initiative, attention to detail, analytical reasoning.. ***Enter Competencies Required***

Ancillary Details Of The Roles

• Assists Lead Process Engineer with quality assurance and change implementation.. The ProSidian Learning Innovation Design Consultants shall provide:
• All hardware required for the performance of the scope of work; and
• Proper licenses and license codes along with hardware keys for required software (namely Microsoft Suite and Adobe Creative Cloud, including Captivate (old and new versions))
• Consultant resources engaged during this project must have taken the relevant recommended training courses or have equivalent knowledge and experience; and
• The ProSidian Learning Innovation Design Consultants agree to cooperate in good faith to complete the services and deliverables in a timely and professional manner.
• The ProSidian Learning Innovation Design Consulting Team will submit all required deliverables, as outlined in this Statement of Work (SOW), to The Client’s COTR/Project Manager for review and approval. The Client will evaluate each deliverable to determine whether it meets the criteria established in this agreement and adheres to relevant procedures. Once a deliverable is reviewed and found to meet these standards, it will be deemed accepted.
• Progress Reporting
• Minimum of weekly check-in meetings with The Client’s COTR/Project Manager
• Minimum of bi-weekly draft update emails for The Client’s COTR/Project Manager to send to stakeholders
• Minimum of monthly written status reports with updated project plans and Gantt charts each month
• Final project close-out documentation and handoff or transition out documentation
• The Client will provide The ProSidian Learning Innovation Design Consulting Teams with:
• Existing policies and procedures, and other related documentation;
• Access from IT to exchange deliverables, data and materials in the performance of this Contract;
• Necessary training required to access The Client facilities or locations; and
• SMEs for scheduled workshop sessions.
• The Client shall be responsible for providing escorts, coordinating access to facilities, and providing all The Client personnel required to support Consultants in the performance of their duties.

• - Standard Skills Required: Proficiency in project management methodologies and tools. | Exceptional leadership and interpersonal skills for effective team management. | Outstanding time management and prioritization abilities to meet project milestones. | Adaptability to changing project requirements and priorities | Ability to multi-task and pay close attention to detail. | Excellent analytical, organizational and time management skills | Strong communication skills, both oral and written.
• - EEO Statement: We attract the best people in the industry, supporting their efforts to learn and grow.  We strive to create a challenging and progressive work environment.  We Provide career opportunities spanning various disciplines and geographic locations, with projects that our employees plan, design, build, and operate as diverse as the needs of our clients.
• - Ful Time Regular VISA Sponsorship: NoWe will not support sponsorship, i.e., H-1B or TN Visas for this position.  U.S.  Citizenship RequiredYou must be a United States Citizen
• - Background Check And Drug testing: ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions.  In addition, ProSidian may conduct drug testing for designated positions.Standard Skills Required: Proficiency in project management methodologies and tools. | Exceptional leadership and interpersonal skills for effective team management. | Outstanding time management and prioritization abilities to meet project milestones. | Adaptability to changing project requirements and priorities | Ability to multi-task and pay close attention to detail. | Excellent analytical, organizational and time management skills | Strong communication skills, both oral and written.
• - EEO Statement: We attract the best people in the industry, supporting their efforts to learn and grow.  We strive to create a challenging and progressive work environment.  We Provide career opportunities spanning various disciplines and geographic locations, with projects that our employees plan, design, build, and operate as diverse as the needs of our clients.
• - Ful Time Regular VISA Sponsorship: NoWe will not support sponsorship, i.e., H-1B or TN Visas for this position.  U.S.  Citizenship RequiredYou must be a United States Citizen
• - Background Check And Drug testing: ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions.  In addition, ProSidian may conduct drug testing for designated positions.

Other Details

Supports alignment between instructional and operational process improvements.. The process engineering group will be expected to develop:

1. Project Plan Including Gantt Chart Timeline, Updated Each Month

2. Current-State Process Maps and Gap Analysis Reports

3. Prioritization Matrix and Corrective Action Plans

4. Future-State Digital Workflow Designs

5. Change Management Strategy & Stakeholder Engagement Plan

6. Implementation Roadmap & Technical Integration Plan

7. User Documentation & Training Materials

8. Testing & Validation Reports

9. Post-Implementation Review & Continuous Improvement Plan

10. Monthly Progress Reports

Deliverable Requirements:

Use Metro-provided branding and templates

All computer-based trainings will use Adobe Captivate

Metro primarily uses the Microsoft Office Suite and Adobe Creative Cloud

Editable source file delivery

Version control and file naming conventions

Must follow accessibility standards

Curriculum materials will be written at an eighth-grade reading level

Adhere to Metro-provided procedures, templates, Standards of Practice, and source materials

#TechnicalCrossCuttingJobs 

Additional Information

As a condition of employment, all employees must meet the requirements of their roles: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and support all business development and other efforts on behalf of ProSidian.

Eight ProSidian Global Competencies

1. Personal Effectiveness – The ability to manage tasks, time, and relationships efficiently, achieving consistent, impactful results.
2. Continuous Learning – Ongoing pursuit of knowledge, skills, and adaptability to remain relevant, competent, and professionally competitive.
3. Leadership – Inspiring, guiding, and motivating others toward shared goals, fostering accountability, collaboration, and strategic organizational success.
4. Client Service – Delivering responsive, high-quality solutions that address client needs, build trust, and strengthen long-term partnerships.
5. Business Management – Coordinating people, processes, and resources to achieve strategic objectives, operational efficiency, and sustainable organizational performance.
6. Business Development – Identifying, pursuing, and securing growth opportunities through strategic relationships, market insight, and innovative solutions.
7. Technical Expertise – Applying specialized knowledge, analytical skills, and practical experience to solve complex problems with accuracy.
8. Innovation & Knowledge Sharing (Thought Leadership) – Generating creative solutions, sharing insights, and influencing industry direction through expertise, collaboration, and continuous improvement.

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary.
• Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors.
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together.
• Humility – exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference.
• Willingness - to constantly learn, share, and grow and to view the world as their classroom.

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights - Your health and well-being are crucial to ProSidian.  At ProSidian, we invest in our employees to help them maintain their health and achieve work-life balance.  We are pleased to offer the Employee Benefits Program, designed to promote your health and personal well-being.  Our growing list of benefits currently includes the following for Full-Time Employees:

• Competitive Compensation: The pay range is competitive and includes group health benefits, pre-tax employee benefits, and performance incentives.  The company contributes a fixed dollar amount each month toward the plan chosen for medical and dental benefits, with contributions deducted on a pre-tax basis.
• Group Medical / Dental / Vision Health Insurance Benefits: ProSidian partners with network providers to offer eligible employees a variety of medical and dental plans, including high-deductible health plans and PPOs.  ProSidian also provides plans for both high and low vision..
• 401(k) Retirement Savings Plan: The 401(k) Retirement Savings Plans allow eligible employees to save for retirement.  A variety of investment options are available, along with support from a personal financial planner.  The plan operates as a pre-tax Safe Harbor 401(k) Retirement Savings Plan that includes a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees can use PTO for vacations, doctor's appointments, or personal events.  These benefits include 2 weeks of vacation, 3 sick days, 10 ProSidian holidays, and government holidays..
• Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that provide eligible employees with a comprehensive Flexible Spending Account (FSA) Plan and associated tax benefits.
• Purchasing Discounts & Savings Plans: We aim for your financial success; thus, we offer a Purchasing Discounts and Savings Plan through the Corporate Perks Benefit Program.  This program provides special discounts to eligible employees on everyday purchases of products and services.
• Security Clearance: Due to the nature of our consulting engagements, a security clearance is necessary for engagement teams managing sensitive work in the Federal Marketplace.  Security clearance is a valuable asset in your professional portfolio, enhancing your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian can offer up to $5,000 for referrals who stay employed for 90 days, based on candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting work, performance incentives are tied to each new client that employees assist in pursuing and supporting..
• Flexible Spending Account: FSAs help you cover eligible out-of-pocket healthcare and dependent daycare expenses on a pre-tax basis.  You estimate your expected costs for the planned year and choose to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can choose supplemental life insurance.  D&D covers death or dismemberment resulting solely from an accident..
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to offer income protection during your recovery from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian is an equal opportunity employer, considering qualified applicants regardless of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics.  All information is kept confidential in accordance with EEO guidelines.  The company supports the Hiring Our Heroes Program and the "I Hire Military" Initiative.  We encourage all applicants, regardless of veteran status, to apply.  Our core value is "HONOR ABOVE ALL," emphasizing success through integrity, pride in overcoming challenges, and the pursuit of excellence.  For a simple application process, visit our career site at https://ProSidian.com/careers/ or send your resume, salary expectations, and ProSidian job title/code to [email protected].  Only candidates who meet the criteria will be considered.  For clarity and tracking, please structure your subject line to include the Job Title, Job Reference Code, and your Full Name, as follows: Application – [Job Title] – [Job Ref Code] – [Your Full Name].

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