HoneyBook is the leading client relationships management platform that empowers independent businesses to scale their operations and sell their services online with ease. Offering powerful tools for communication, contracts, invoicing, payments, and more, the platform puts independent professionals in control of their process and client experience. HoneyBook is trusted by over 100,000 service-based businesses in the United States and Canada that have booked more than $12 billion in business on the platform.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

About The Role: 

Growing our partner ecosystem to cater to the diverse needs of our members is a critical driver of HoneyBook’s growth. 

We are looking for an experienced Partner Operations Manager to join our team to focus on the success of our partner ecosystem by managing partner launches and program operations across the Ecosystem team. This is a new role on the Partner Ecosystem team so there is plenty of opportunity to make a meaningful impact by shaping and driving the operational and partner management initiatives. You will be responsible for taking each new product marketing partnership from signed contract to launch and ensuring ongoing partnership success. You’ll be at the center of each partner and company GTM. You will also help to improve and establish new Ecosystem operational and business processes including performance tracking, QBRs, program guidelines, and program efficiencies. There will also be an opportunity to build out new ecosystem programs including leading exploratory work, market research,  opportunity sizing, and requirements on new channel program opportunities. This role is highly cross functional and requires strong relationship management both internally and with external partners. The role will require close coordination with Partnerships, Marketing, Finance and Legal, and with external partners’ senior executives.

This role reports to the Head of Business Development, Partnerships and Ecosystem and will work closely with the Ecosystem leads including Community, Growth, Product, and Marketing partnerships, and Ecosystem channel programs including HoneyBook Educators, Pros, and Industry leaders/Influencers.

This role is hybrid to our SF office, 2-3 days per week (current expectation is Wednesdays and Thursdays in-office). 

Here are a few things you will do: 

• Develop and manage end-to-end project plans for new partner implementations and launches, working closely with internal stakeholders and partners to ensure we meet launch timelines, marketing commitments, payment requirements and reporting needs
• Work closely with Partnerships/BD to ensure the success post launch by managing the partner relationship including regular partner ops calls to review performance, partner roadmap, QBRs, and identifying opportunities to optimize and grow the partnerships
• Improve current processes by identify inefficiencies and gaps in the Honeybooks Ecosystem operating model and drive new solutions (including defining technical and operational requirementsBuild and own new program operations within our Ecosystem channel programs including helping to define partner guidelines, SLAs and performance standards for our partners and drive efforts to implement and track commitments
• Help to define and implement metrics to measure and improve the success of each partnership and program and proactively analyze and optimize performance and recommend improvements
• Work with Ecosystem leads to execute efficiently Ecosystem initiatives and campaigns to support broader HoneyBook GTM initiatives working across Marketing, Product, and FinanceDevelop and manage internal Ecosystem meeting cadence,  planning projects, and core Eco business/ops processes
  

Here are a few things you have done: 

• Experience working in SMB consumer or SAAS Knowledge of and experience with ecosystem partners and programs
• Account Management or Partnership Management experience
• Experience in a high growth technology company
• Ability to understand product roadmaps and managing a launch calendar

Here is what is needed: 

• 7+ years of strategic partner management, project/program management and/or business operations experience
• Experience managing external relationships, including brand partners
• Proven ability to successfully drive medium-to-large sized projects with external partners and cross-functional internal stakeholders
• A guru at developing and rolling out clear and effective project/workback plans and holding people accountable
• Strong analytical skills with excellent problem solving abilities
• Great at context shifting and able to manage multiple projects at one time
• Strong communication and presentation skills (verbal and written), as well as interpersonal skills
  

The good stuff:

• Mission-driven: You’ll be joining more than just another startup. Our members’ success is at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary and meaningful equity grants.
  • Base pay: $130-145k, depending on skill and experience. 
• Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.

Our core values:

• People come first: We prioritize people as we explore opportunities and work through challenges.
• Raise the bar: We push for greatness—for ourselves, each other, and our members.
• Own it: Trust and ownership let us make decisions with confidence.
• We love what we do: We bring passion to our work and love what we create for our members.
• Keep it real: Authenticity, respect, and transparency are at our core.

The opportunity at HoneyBook is huge – our primary customers today are independents, who generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

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