Westpac

Banking and financial services for customers

Service Owner - Data Integration Platforms - DevOps

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeSydney NSW, AustraliaNo salary listedIn-person

About the Job

Requirements

Significant experience supporting enterprise data integration, managed file transfer, or data integration platforms.
Strong practical experience across Incident, Major Incident, Problem, Change, and Service Level Management.
Demonstrated ability to lead complex technical investigations and coordinate service restoration.
Experience managing suppliers, managed service providers, and software vendors against service commitments.
Strong understanding of operational risk, vulnerability management, controls, audit, and compliance obligations.
Experience with monitoring, observability, operational automation, DevOps, and service improvement.
Strong stakeholder communication and the ability to explain technical issues, business impact, and recommended action.
Proven ability to lead across multidisciplinary teams without relying solely on direct reporting lines.

Responsibilities

Provide operational support, reliability, service performance, and continuous improvement for the Data Integration Platforms portfolio, including Informatica Intelligent Cloud Services (IICS), Sterling Managed File Transfer (MFT), shared data integration services, and associated platform components.
Serve as the senior Level 3 support authority and primary technical and operational escalation point for complex issues.
Ensure platform services remain available, secure, resilient, and supportable.
Coordinate L2 support teams, engineering teams, suppliers, vendors, and business stakeholders to restore service and deliver sustainable resolution.
Provide governance over incidents, problems, changes, vulnerabilities, risks, audit actions, operational readiness, and supplier performance.
Advance automation, observability, AIOps, DataOps, and SRE-aligned practices.

Desired Qualifications

Hands-on operational knowledge of Informatica Intelligent Cloud Services and/or IBM Sterling Managed File Transfer.
Experience with Secure Agents, integration workflows, file gateways, certificates, partner connectivity, and service recovery.
Experience applying SRE practices to production support.
ITIL, Informatica, Sterling, cloud, SRE, or cyber security qualifications.
Experience working in a highly regulated environment, preferably financial services.

Create your best future and join Westpac as a Service Owner - Data Integration Platforms.

What’s the role?

The Service Owner is accountable for the operational support, reliability, service performance and continuous improvement of the Data Integration Platforms portfolio, including Informatica Intelligent Cloud Services (IICS), Sterling Managed File Transfer (MFT), shared data integration services and associated platform components.

The role is the senior Level 3 support authority for the portfolio and ensures platform services remain available, secure, resilient and supportable. It acts as the primary technical and operational escalation point for complex issues and coordinates L2 support teams, engineering teams, suppliers, vendors and business stakeholders to restore service and deliver sustainable resolution.

The Service Owner also provides clear governance over incidents, problems, changes, vulnerabilities, risks, audit actions, operational readiness and supplier performance, while advancing automation, observability, AIOps, DataOps and SRE-aligned practices.

What do I need?

Essential:

Significant experience supporting enterprise Data integration, managed file transfer or data integration platforms.
Strong practical experience across Incident, Major Incident, Problem, Change and Service Level Management.
Demonstrated ability to lead complex technical investigations and coordinate service restoration.
Experience managing suppliers, managed service providers and software vendors against service commitments.
Strong understanding of operational risk, vulnerability management, controls, audit and compliance obligations.
Experience with monitoring, observability, operational automation, DevOPs and service improvement.
Strong stakeholder communication with the ability to explain technical issues, business impact and recommended action.
Proven ability to lead across multidisciplinary teams without relying solely on direct reporting lines.

Desirable:

Hands-on operational knowledge of Informatica Intelligent Cloud Services and/or IBM Sterling Managed File Transfer.
Experience with Secure Agents, integration workflows, file gateways, certificates, partner connectivity and service recovery.
Experience applying SRE practices to production support.
ITIL, Informatica, Sterling, cloud, SRE or cyber security qualifications.
Experience working in a highly regulated environment, preferably financial services.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.

#LI - Hybrid.

About the Company

Westpac

Banking and financial services for customers

Westpac is an Australian bank offering a wide range of financial services for individuals and businesses, including everyday banking, loans, payments, and digital banking.

Company size: 10,001+
Company stage: IPO
Headquarters: Sydney NSW, Australia
Founded: 1817

Recently Posted Jobs

Explore more opportunities at Westpac

See more jobs