MacOS SME Engineer

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job summary

We’re looking for a MacOS SME Engineer to own and support the day-to-day management of the enterprise Mac estate, ensuring devices remain secure, compliant, reliable and well documented. The role combines hands-on macOS and Intune administration with incident resolution, service improvement and clear engagement with users, suppliers and technical teams.

What you will do

• Administer macOS devices through Microsoft Intune including enrolment, configuration profiles, compliance policies, application deployment and user assignment.
• Plan and deliver macOS upgrades, maintain minimum OS (to Cyber Essentials Plus standards) and build requirements, and keep enrolment and user guidance current after major releases.
• Manage Mac application packaging, updates and remote settings, using scripting and automation where appropriate.
• Triage and resolve Mac incidents and requests, including enrolment, password recovery, VPN/access issues, application faults and device rebuilds or wipes.
• Review vulnerability reporting, remediation to Cyber Essentials Plus standards, and work with Security, Architecture, Identity, Service Management and suppliers on risks and changes.
• Maintain technical and user documentation, contribute to root cause analysis, and identify service improvements with clear business and user value.
• Follow ITIL/ITSM controls for incident, problem and change management, meet agreed service levels, and support out-of-hours activity when required.
  

What we expect of you

We’d love to hear from you if you have experience with:

• Significant hands-on experience supporting macOS in an enterprise environment.
• Practical Intune experience across Mac and mobile device management, application deployment and policy enforcement.
• Strong troubleshooting and decision-making skills, including escalated incident coordination.
• Knowledge of Azure AD / Entra ID, Active Directory integration and Mac identity or access dependencies.
• Ability to explain complex technical topics clearly to non-technical users and stakeholders.
• Mac application packaging and experience with Apple Business Manager.
• Flexibility for occasional UK travel, shift or on-call support according to service needs.
• UK Security Clearance eligibility/holding as required.

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.