Full-Time

Associate Conversation AI Developer

Confirmed live in the last 24 hours

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Consumer Software
Enterprise Software

Compensation Overview

$79.4k - $111.4kAnnually

+ Annual Performance Bonus + Stock + Incentive Compensation Plans

Entry

San Ramon, CA, USA + 1 more

More locations: Remote in USA

Hybrid for candidates within 50 miles of San Ramon; fully remote for those outside.

Category
Conversational AI & Chatbots
AI & Machine Learning
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, other related field or equivalent experience.
  • Minimum one (1) year of business experience in a customer-facing position.
  • Willing to travel up to 10% nationally with occasional international travel possible (able to acquire a passport but not necessarily passport in hand).
  • Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
  • Excellent verbal and written skills.
  • Ability to learn new skills, digest new software features and be able to explain it to someone non-technical in a way they understand.
  • Passion for continuous personal improvement both technically and professionally.
  • Flexibility to work US Time Zones.
Responsibilities
  • Handle pre-sales Statement of Work requests from creation to document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.
  • Work AI Automation Implementation projects, e.g.
  • Design and configure applications on the Five9 platform for each customer’s unique requirements.
  • Provide customers with configuration advice and problem resolution on Five9 product.
  • Train customers to ensure a thorough understanding of the application.
  • Consulting engagements
  • Effectively and succinctly communicate with internal and external stakeholders.

Five9 provides cloud-based contact center solutions for businesses of all sizes, from small enterprises to large corporations. Its main products include advanced call routing, predictive dialing, and Interactive Voice Response (IVR) systems, which help manage both inbound and outbound communications effectively. Clients can access these tools through a subscription model, allowing for flexibility without long-term contracts. This approach makes Five9 appealing to businesses seeking scalable and cost-effective solutions. Unlike many competitors, Five9 emphasizes security and data protection, ensuring high standards of reliability. The company's goal is to enhance customer interactions and streamline call center operations across various industries globally.

Company Stage

IPO

Total Funding

$69.6M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

18%

1 year growth

30%

2 year growth

39%
Simplify Jobs

Simplify's Take

What believers are saying

  • Being named a Leader in the 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software highlights Five9's industry leadership.
  • Winning the 2024 'Workforce Innovation of the Year' award at the Customer Contact Week (CCW) Excellence Awards showcases Five9's commitment to innovation.
  • Record Q1 revenue and signing the largest deal yet with a Fortune 50 financial services company indicate strong financial performance and growth potential.

What critics are saying

  • The competitive landscape in the contact center solutions market is intense, with numerous players vying for market share.
  • Dependence on subscription-based revenue can be risky if customer churn rates increase or if there is a downturn in the economy.

What makes Five9 unique

  • Five9's focus on cloud-based contact center solutions with advanced features like predictive dialing and IVR sets it apart from traditional on-premise systems.
  • The company's subscription-based model offers flexibility and scalability, making it attractive to businesses of all sizes without long-term commitments.
  • Five9's strong emphasis on security and data protection ensures high standards of reliability and scalability, crucial for global operations.

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