Full-Time

IT Support Specialist

Posted on 9/2/2025

ZRG

ZRG

1,001-5,000 employees

Data-driven executive search and talent advisory

Compensation Overview

$65k - $80k/yr

New York, NY, USA

In Person

Category
Customer Experience & Support (1)
IT & Security (1)
Requirements
  • Bachelor's degree in Computer Science or related field
  • 0-3+ years of experience in a Support Specialist role
  • Exceptional organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively
  • Commitment to contributing to a strong team culture to ensure success and building relationships with internal colleagues
  • Proven ability to meet multiple and/or unexpected deadlines in a fast-paced environment with a demand for quick turnarounds
  • Capabilities in resolution, logical troubleshooting, customer service, and customer satisfaction
Responsibilities
  • Provide first-line support to customer workstations
  • Offer first-line support for infrastructure and cloud services
  • Support order management and product pre-sales inquiries
  • Investigate, resolve, and/or escalate issues to the highest level of support
  • Document each call using an internal ticket system (Autotask)
  • Contribute to creating and updating a support knowledge base, demonstrating a passion for learning and knowledge sharing
  • Maintain and support quality and statistical standards consistently
  • Work both independently and as part of a team to achieve individual and group targets
  • Strive for first-call resolution with each customer interaction, providing excellent technical support
Desired Qualifications
  • Practical experience in cloud and networking environments
  • Knowledge and experience in deploying new technology systems
  • Proficiency in Windows PowerShell scripting

ZRG Partners provides executive search and talent advisory services for Fortune 1000 clients, private equity firms, and organizations across healthcare, life sciences, technology, and financial services. Its core offering is retained executive search, targeting senior-level roles; it has expanded into leadership assessment, consulting, and interim solutions through acquisitions. A key differentiator is the Zi Platform, a data-driven suite that integrates analytics into the search process, supported by the Z Score, a quantitative system for evaluating candidates that considers factors like culture fit and performance metrics. The business model centers on retained search fees based on a percentage of the first-year compensation of hired executives. Overall, ZRG aims to disrupt traditional recruitment by using data science and analytics to deliver more objective, comprehensive talent assessments and broader talent advisory services across the human capital lifecycle.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$120M

Headquarters

Rochelle Park, New Jersey

Founded

1999

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquired Howard Fischer Associates on April 9, 2026, expanding boardroom advisory.
  • Appointed Nestor Gonzalez-Monroy SVP LATAM on February 10, 2026, boosting regional growth.
  • Acquired Aspen Leadership Group on February 6, 2025, dominating education talent.

What critics are saying

  • Korn Ferry's AI platform captures 25% more private equity clients within 12-24 months.
  • Heidrick & Struggles diverts RGP alumni projects, cutting $50M education revenue in 6-12 months.
  • OpenAI automates 70% of candidate sourcing, slashing retained search fees in 12-18 months.

What makes ZRG unique

  • Zi Platform integrates data analytics for objective candidate assessments.
  • Z Score quantifies candidate evaluation beyond traditional intuition.
  • Taylor Assessment aligns hires with business strategy and culture.

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Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Wellness Program

Mental Health Support

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Phone/Internet Stipend

Home Office Stipend

Professional Development Budget

Conference Attendance Budget

Stock Options

Company Equity

Tuition Reimbursement

Education Allowance

Training Programs

Adoption Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Commuter Benefits

Meal Benefits

Employee Discounts

Legal Services

Pet Insurance

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Company News

GlobeNewswire
Apr 9th, 2026
ZRG Expands Leadership Search and Boardroom Advisory with Acquisition of Howard Fischer Associates

ROCHELLE PARK, N.J. and PHILADELPHIA, April 09, 2026 (GLOBE NEWSWIRE) -- ZRG, the fastest-growing global talent advisory firm, today announced the...

Hunt Scanlon Media
Feb 10th, 2026
ZRG Continues LATAM Expansion

ZRG continues LATAM expansion. February 10, 2026 - ZRG Partners has appointed Nestor Gonzalez-Monroy as senior vice president and head of Latin America within its interim solutions & project consulting business. "Investing in Latin America is not a one-off commitment but a strategic, long-term focus for us," said Mark Viner, president of interim solutions & project consulting at ZRG. "Nestor's appointment strengthens our ability to respond with local insights, build high-performing teams on the ground, and deliver solutions with urgency and relevance." Mr. Gonzalez-Monroy brings more than 20 years of experience advising global organizations through transformation, strategic growth, and operational change. His career began in finance and evolved through senior roles at a major global consulting and project execution firm, where he supported multinational companies navigating complex, cross-border environments. Across Latin America, North America, Europe, and Asia, he has partnered closely with C-suite leaders to design strategy, build operating models, and align leadership talent with business ambition. Mr. Gonzalez-Monroy previously spent over 17 years with RGP, most recently serving as senior vice president, financial services & Mexico/Latam region leader. Known for his bicultural and trilingual perspective, Mr. Gonzalez-Monroy has led high-growth initiatives, supported organizational setup in new markets, and built long-standing client relationships grounded in clarity, trust, and measurable progress. "He is recognized for helping leaders move from strategy to execution with speed, discipline, and sustainable impact," ZRG said. "I am excited to help ZRG build a world-class team for our clients across Latin America; the combination of client focus and technical leadership is powerful, and we are going to have a great impact in the region," said Mr. Gonzalez-Monroy. "Our expansion could not be timelier as companies in the region are going through significant transformation. Whether driven by consumer demands, geopolitical shifts, technology disruption and regulatory requirements, having the right partners and the right mix of internal and external talent is critical for the success of any transformation initiative." ZRG, founded in 1999, is a fast-growing global talent advisory firm with the financial backing of private equity investor RFE Investment Partners. It provides a full suite of executive, middle management, and customized search solutions through its offices in North America, Europe, South America, and Asia. The firm finds leaders across a broad spectrum of business markets, including aerospace, consumer, education, healthcare services, and solutions, industrial, life sciences, non-profit, private equity and venture capital, and technology. ZRG is based in Rochelle Park, NJ. Past Acquisition ZRG recently acquired NextCap Search, a boutique executive search firm with deep experience placing senior talent in investment banking and financial services. With the acquisition, founders Jill Feldman and Tom Labadie now co-lead investment banking search efforts at ZRG. "Jill and Tom have built a firm defined by access, execution, and trust," said Larry Hartmann, CEO of ZRG. "Their focus on partnership with clients, and their ability to leverage deep sector expertise and reach, expands our ability to deliver in one of the most dynamic sectors we serve." NextCap has decades of experience recruiting senior talent across investment banking, corporate development, strategy, and finance. Their senior-led approach and long-standing client relationships have earned them a reputation for rigor, discretion, and results, ZRG noted. This comprehensive online directory is your definitive resource for finding the best executive search firms to serve your talent needs. Our guide is meticulously curated to connect you with leading firms that specialize in various industries and functions, ensuring you find the perfect match for your executive recruitment needs. As part of ZRG, NextCap will continue to operate with the same focused, client-centric approach - now supported by global reach, sector depth, and expanded capabilities across executive search, interim solutions, embedded solutions, and advisory. "Our clients rely on us to navigate critical hires where the stakes are high and timelines are tight," said Ms. Feldman. "Joining ZRG gives us the ability to move faster, go broader, and solve more complex leadership needs." "This partnership allows us to stay true to what's always made us successful - while offering more to clients and candidates alike," Mr. Labadie added. "We're excited to be part of a firm that brings both global scale and a shared commitment to quality." Contributed by Scott A. Scanlon, Editor-in-Chief and Dale M. Zupsansky, Executive Editor - Hunt Scanlon Media

Texas College
Jan 15th, 2026
Search Firm ZRG Partners Selected for Texas College's Presidential Search

Search firm ZRG Partners selected for Texas College's presidential search. The search firm of ZRG Partners has been identified to continue the selection process for the next President of Texas College, and will receive applications thru Friday, February 13, 2026. ZRG Partners may be contacted for next step expectations via the following link: https://www.zrgpartners.com/jobboard/texas-college-president. Also note that the data found on this link includes the presidential profile and concludes with an application tab. Should you encounter difficulty with the link, you may contact Dr. Dakota Doman at (832)202-7281 or via email at [email protected] for further assistance.

CityBiz
Jun 18th, 2025
ZRG Appoints Susan Gallagher President of Consulting Solutions

ZRG, the fastest-growing global talent advisory firm, today announced the appointment of Susan Gallagher as President of Consulting Solutions.

ROI-NJ
Jun 12th, 2025
ZRG appoints talent trailblazer Liz Dick to board

ZRG, a global talent advisory firm, Thursday announced the appointment of Elisabeth (Liz) Dick to its board of directors.

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