Web Customer Service Advisor

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.

Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.




Full-Time Seasonal Position Until January 2027

The schedule includes one weekend workday and one evening shift ending at 9:00 p.m.

Reporting to the management team of the company’s Customer Service Centre, the Customer Service Representative plays an essential role in delivering an exceptional customer experience. Through attentive listening, empathy, and a commitment to meeting each customer’s needs, the representative helps provide distinctive, professional, and personalized service in keeping with the company’s customer service approach.

By communicating with customers by phone, email, and live chat, the representative answers questions about purchases, online orders, products, and the various services offered by the company. The role involves providing clear and relevant information, promptly following up on customer inquiries, and resolving issues in accordance with company policies and established quality standards.

Key Responsibilities

• Provide professional customer service by addressing customers’ needs by phone, email, or live chat.
• Answer questions about purchases, online order tracking, products, returns, the loyalty program, as well as events and activities featured on the company’s website.
• Follow up on customer inquiries and resolve issues efficiently and courteously.
• Inform and advise customers to ensure an experience that meets the company’s high quality standards.
• Handle customer inquiries in accordance with the Customer Service Centre’s procedures and practices.

Qualifications and Skills

• Be comfortable using technology and working in a digital environment.
• Have excellent verbal and written communication skills in both French and English to serve customers across Canada.
• Demonstrate empathy, active listening, and an open-minded approach, with a genuine commitment to delivering a high-quality customer experience.
• Demonstrate professionalism and a strong work ethic.
• Have strong interpersonal skills and enjoy working as part of a team.
• Demonstrate flexibility and adaptability to meet the operational needs and scheduling requirements of the Customer Service Centre.
  

Key Benefits

• Employee discounts on purchases.
• Opportunities for career advancement within the company.
• Bright and comfortable break areas.
• On-site fitness facilities with locker rooms and kinesiology services.
• A cafeteria offering a varied and affordable menu.
  

At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.

Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.

Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.