Fulfillment Operations Specialist

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

 

About You and The Role  

Zipline’s Fulfillment Operations team in Nigeria helps health facilities receive blood products, medical products, and animal health products when they need them. Based on-site in Pambegua, Kaduna State, you will help maintain the supply chain that enables hospitals and clinics to serve patients without interruption.

You will own daily fulfillment execution within established procedures, from customer orders and product preparation to inventory control and quality checks. Success means orders are ready for delivery, stock records are reliable, products are handled compliantly, and risks to supply continuity are identified and escalated promptly.

What You'll Do  

• Receive customer orders, respond to calls, and coordinate with teammates to process requests accurately and on time.
• Prepare and package healthcare commodities for drone delivery, ensuring correct product selection, compliant handling, and dispatch readiness.
• Own daily storage, stock records, forecasting inputs, requisitions, and documentation for healthcare commodities.
• Maintain operations consumables inventory so operations teams have the required quantities available for their work.
• Perform daily quality-control checks, self-audits, and corrective actions in line with the Quality Management System, standard operating procedures, and safety standards.
• Resolve routine order, inventory, requisition, and supplier issues within established procedures; escalate risks affecting product quality, safety, compliance, or supply continuity.
• Own assigned fulfillment improvement projects, such as improving order flow, inventory controls, documentation, or consumables availability, and document the operational change and resulting improvement.

What You'll Bring

• Registration with the Pharmacy Council of Nigeria (PCN) and a valid practice license.
• Preferred: Bachelor of Science in Pharmacy.
• At least one year of hands-on experience in a laboratory, manufacturing plant, hospital, or clinic.
• Full professional proficiency in spoken and written English and full fluency in Hausa.
• Ability to work on-site in Pambegua, Kaduna State.
• Strong organization and attention to detail in regulated inventory handling, documentation, and customer-order processing.
• Sound judgment to act on routine issues within procedures and promptly raise risks that require support or escalation.

WHAT ELSE YOU NEED TO KNOW   

• Must be willing and able to work nights/weekends
• Must be willing to work for a period of 48 hours/week
• This job will involve regular communication with customers to process their requests answer their queries about our stock and seek support.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.