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Thales

Global defense and aerospace electronics

IT Outsourcing Programme Manager

Program ManagementConfirmed live in the last 24 hours
Full-timeÉlancourt, FranceNo salary listedHybrid

About the Job

Requirements

  • A completed engineering-school qualification or equivalent university education at Bac+5 is required.
  • Significant experience managing IT outsourcing contracts or programs within a digital services company is required.
  • Experience in service delivery management, service-center management, or IT program direction with responsibility for complex, high-stakes service commitments is expected.
  • Experience tracking contractual commitments and service-level agreements is required.
  • Experience managing IT operations (RUN) and projects associated with outsourcing contracts is required.
  • Experience coordinating multidisciplinary and international teams, potentially across multiple sites, is required.
  • Experience managing contracts worth several million euros annually is required.
  • Experience managing escalations, major incidents, and sensitive situations is required.
  • Experience in contract management, including tracking commitments, contractual changes, and client relationships, is required.
  • A good understanding of outsourcing scopes organized in Towers, including monitoring, infrastructure, servers, storage, and backup, is required.
  • Knowledge of ITIL practices is required.
  • A good level of English, spoken and written, is required.
  • Experience managing outsourcing contracts at a digital services company is required.
  • Confirmed experience in service delivery management or IT program direction is required.
  • Knowledge of outsourcing organizations structured in Towers is required.
  • Proficiency in managing service-level agreements, key performance indicators, and outcome commitments is required.
  • Experience managing international, multidisciplinary teams is required.
  • Strong financial management and contract management experience is required.
  • Experience jointly managing RUN operations and transformation projects is required.
  • Ability to interact with senior stakeholders, particularly IT departments, is required.

Responsibilities

  • Manage overall execution of the IT outsourcing contract and ensure contractual commitments are met.
  • Monitor service-level agreements, key performance indicators, and performance metrics.
  • Define and track action plans when commitments deviate from target.
  • Ensure service quality and continuity of RUN activities.
  • Oversee activities organized by Towers, including monitoring, servers, backup, and infrastructure.
  • Manage and coordinate international operational teams.
  • Align domain leads and technical stakeholders around contract objectives.
  • Manage interfaces with other support services and stakeholders.
  • Ensure staffing levels meet operational needs and contractual commitments.
  • Manage the contract’s annual financial performance, including budgets, costs, profitability, and financial risks.
  • Ensure contractual terms are followed and manage contract changes.
  • Identify risks and opportunities and propose corrective measures.
  • Handle major escalations and coordinate their resolution.
  • Identify events that may affect service commitments.
  • Lead crisis situations and communicate appropriately with clients and management.
  • Ensure corrective and preventive actions are implemented and tracked.
  • Oversee contract-related evolution and transformation projects.
  • Coordinate RUN operations with project-mode activities.
  • Identify improvement opportunities and propose changes to optimize processes and service quality.
  • Support organizational and operational changes resulting from contract evolution.
  • Prepare and lead operational committees, steering committees, and governance meetings.
  • Provide regular reporting to the client and management.
  • Present performance metrics, financial results, risks, and action plans.
  • Maintain clear communication among teams, the client, and internal leadership.
  • Coordinate all stakeholders in the international environment and maintain high service quality and client satisfaction.
  • Act as the primary contact for the IT department and report regularly to leadership bodies.

About the Company

Thales

Global defense and aerospace electronics

Thales designs and delivers critical technology for aerospace, defense, and digital security. Its products include electronics, software, and data-security systems that power air travel, payments, and modern military platforms, by integrating hardware and software to build systems such as avionics, radar, cybersecurity, and secure communications that collect sensor data and protect networks. It stands out through deep industrial experience, end-to-end solutions across defense, aerospace, and cybersecurity, and a focus on AI and quantum tech, aided by strategic acquisitions and partial state ownership. Its goal is to provide reliable, secure, and connected technologies that support national security, public safety, and everyday life by solving complex security and connectivity challenges.

Company size
10,001+
Company stage
IPO
Headquarters
Meudon, France
Founded
1893

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