AYANA Hospitality

Global hospitality group developing iconic destinations

Quality Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeKomodo, West Manggarai Regency, East Nusa Tenggara, IndonesiaNo salary listedIn-person

About the Job

Requirements

Bachelor’s degree in Tourism, Hospitality, or a related field.
Minimum 2 years of experience as a Quality Manager in a 5-star or luxury hotel/resort.
Background in auditing or training within ISO 9001, Six Sigma, Total Quality Management, or equivalent quality management systems.
Strong understanding of project management principles.
Proficiency in Microsoft Excel and PowerPoint.
Excellent written and spoken English communication skills.

Responsibilities

Lead and facilitate Tiger Teams to drive improvements aligned with key hotel indicators and GSI data.
Conduct Performance Excellence Planning reviews and support departments with data analysis, root cause identification, and action planning.
Initiate and execute quality and hotel projects based on strategic plans, operational needs, or the General Manager’s direction.
Analyze GSI, Hotsos, and operational data to recommend key drivers, improvement initiatives, and process enhancement opportunities.
Supervise the Quality Administrator and ensure smooth daily operations within the Quality team.

Quality Manager | AYANA Komodo

AYANA Hospitality · Komodo, Indonesia · Full-time · Posted 2026-10-26

Workplace: on_site

Department: Executive Office

Description

AYANA Hospitality is seeking a dedicated and experienced Quality Manager for AYANA Komodo In this key role, you will be responsible for ensuring that our quality standards protocols are met and maintained throughout the resort. You will work closely with various departments to foster a culture of excellence and compliance with regulations, ensuring our guests enjoy a safe, and high-quality experience.

Key Responsibilities

Lead and facilitate Tiger Teams to drive improvements aligned with key hotel indicators and GSI data.
Conduct Performance Excellence Planning (PEP) reviews and support departments with data analysis, root cause identification, and action planning.
Initiate and execute quality and hotel projects based on strategic plans, operational needs, or General Manager’s direction.
Analyze GSI, Hotsos, and operational data to recommend key drivers, improvement initiatives, and process enhancement opportunities.
Supervise the Quality Administrator and ensure smooth daily operations within the Quality team.

Requirements

Bachelor’s degree in Tourism, Hospitality, or a related field.
Minimum 2 years of experience as a Quality Manager in a 5-star or luxury hotel/resort.
Background in auditing or training within ISO 9001, Six Sigma, TQM, or equivalent quality management systems.
Strong understanding of project management principles.
Proficient in Microsoft Excel & PowerPoint with excellent English communication skills (written and spoken).

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

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