Regional Support Associate

Overview

Consider a new career today as a Regional Support Associate - Copy/Mail Team Member with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.

The Opportunity: IST is looking for friendly, service-oriented, customer-focused people with a passion for excellence. We offer professional training, skill enhancement and opportunities to advance toward full time positions.

Position Details:

This position is PT, On-Call and performs office services work in our clients' copy and mail rooms. We also handle hospitality, reception and shipping/receiving.  Most often this position leads to full time.

Hours will range per site but most assignments are within 7:30AM- 5:30PM Monday through Friday.  No nights or weekends unless there would be special projects.

Our client sites are in the Philadelphia metro area (Delaware Valley) Although this job listing shows Center City(19103) as the location, that zip code was chosen as it sits in the middle of our region. This position supports all of our locations in Center City and the suburbs.

Business professional dress code and standards are required. Access to reliable transportation, including routes not accessible via SEPTA or PATCO. Must have a valid driver's license.

Hourly Compensation: $19.00-$20.00 USD per hour

Fast Track to management:

Many of our current site managers started their employment at IST in this role.  The experience gained by working at all of the sites, translates into a well rounded manager candidate.  

NOTE: We ask all applicants to complete a pre-recorded interview as part of the evaluation process and those that complete the HireVue are quickly reviewed.  You will receive an email prompting you to navigate to our website to submit your HireVue video response to three questions.  Please treat this HireVue as a real interview since our clients will review the best applicants.

We will be sending the link to the HireVue through our recruiting software and at times, that email could be captured by your spam filters so, if you are interested in this position, please check your spam folder regularly.

Responsibilities

The Regional Support Associate - Copy/Mail Team Member will be responsible for maintaining the highest levels of customer care while demonstrating a friendly and cooperative attitude, in addition to:

• Operating mailing, copy and fax equipment
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Shipping & Receiving/Ordering supplies
• Pick-up and deliver mail, parcels, copy jobs and faxes to customers
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines as well as all safety procedures
• Back up IST site personnel for vacations or call outs.

Qualifications

The Regional Support Associate - Copy/Mail Team Member must possess excellent communication skills both verbal and written, is effectively able to work independently and in a team environment, in addition to:

• Must have access to reliable transportation and a valid driver's license to reach all locations not on public transportation routes
• High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management
• Customer Service/ Hospitality/ Retail background preferred
• Professional appearance and demeanor
• Keyboarding and windows environment PC skills
• Excellent communication skills both verbal and written, especially when covering at receptionist positions.
• Ability to effectively work individually or in a team environment
• Lifting up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

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Compensation: 19 to 20 (USD)