Guest Service Associate - F&B Service

Job Description

Key Responsibilities:

People Management

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• In the absence of the Food & BeverageTeam Leader ensure to take guest orders, advice guests on specials menu options.
• Ensure to be familiar with the property lay out, fire exits and elevator locations.
• Report any equipment malfunction, emergency situations or suspicious persons to the Food & BeverageTeam Leader.
• Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Hygiene / Personal safety / Environment:

•  Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Key Contacts

Liaises with

Responsible for (as assigned)

Food & Beverage Department

Trainees

Qualifications

• High school diploma or equivalent
• Previous experience in food and beverage service preferred
• Strong service-oriented personality with a passion for hospitality
• Excellent interpersonal and communication skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Demonstrated problem-solving abilities and attention to detail
• Basic computer skills for operating point-of-sale systems
• Physical stamina to stand, walk, and carry trays for extended periods
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of food and beverage service standards
• Ability to multitask and prioritize effectively
• Positive attitude and willingness to go above and beyond for guest satisfaction

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.