Customer Service Representative

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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. 

Ready to build a career? It’s time to look at Taylor. 

Your Opportunity: Taylor Prime Labels & Packaging, a division of Taylor Corporation, is looking for a Customer Service Representative to join our team in Fresno, CA. In this position, you will play an important role in making sure our customers are taken care of and our team is well represented.

Work Authorization:  To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship. 

Your Responsibilities:

• Take, enter, process and/or expedite orders
• Provide price estimates and quotes
• Handle service problems and questions
• Train customers on products
• Provide service feedback to management
• Prepare correspondence
• Fulfill customers' needs to ensure customer satisfaction

Your Shift:

• Monday - Friday, 8:00am - 5:00pm

You Must Have:

• High school education or equivalent in related experience
• 2+ years of experience in a customer service related field
• Ability to communicate professionally both verbally and in writing
• Strong multi-tasking, attention to detail and analytic problem-solving skills
• Work well independently as well as in a team environment
• Microsoft Experience

We Would Also Prefer:

• 1+ years of related experience and/or training
• Basic understanding of the print process along with basic paper knowledge; paper grades
• Willing to look at new and innovative ways to improve methods and processes

The anticipated hourly range for this position is $20-$24. The actual base offered depends on a variety of factors, which may include (but not limited to) the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. The hourly range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.

About Taylor Corporation 

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.  

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. 

The Employer retains the right to change or assign other duties to this position. 

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.