Possess general office skills, such as typing, filing, and sending and receiving communications.
Demonstrate proficiency in Microsoft Office software.
Accurately present goods, services, and related documents according to the Federal Trade Commission Funeral Rule and local or state regulations.
Maintain commitment to customer service, quality control, safety, and confidentiality.
Be able to lift 25 to 50 pounds without assistance and 75 to 200 pounds with assistance, sit or stand for long periods, and withstand short periods of exposure to the elements.
Be able to solicit information from bereaved individuals and families with compassion and professionalism, multitask, maintain records and service requests across multiple cases, work independently, perform simple mathematical equations, adapt to changing schedules, and contribute to problem solving.
Participate in a Funeral Director Internship program and obtain at least the minimum required continuing education credits each year during employment and program participation.
Become licensed as a Funeral Director within five years of internship program registration to remain in the position.
Have a valid state driver's license and an insurable driving history.
Undergo mandatory pre-employment drug testing.
Frequently use and become familiar with cots, lowering and lifting devices, funeral and service vehicles, church trucks, casket biers, flower stands, electronic sound and video systems, computers, facsimile and six-line phone systems, laminators, and postage meters.
Responsibilities
Deliver goods, services, and cash-advance items.
Obtain demographic information, certification, and death certificate orders.
Obtain flowers, deli trays, DVD memorials, and other related goods.
Obtain and coordinate third-party services, such as ministers, musicians, honors, and obituaries.
Conduct memorial, celebration, and funeral services as needed, and operate funeral-service-related vehicles.
Officiate services.
Perform administrative duties, including writing at-need contracts, processing payments and insurance claims, and submitting other relevant compensation paperwork.
Provide complete and clear instructions to offsite professional-services staff by fax, phone, or email.
Answer telephones, take messages, and return message calls.
Dispatch first-call removal staff during and after business hours as needed.
Notify preparation staff of embalming work that needs to be completed.
Attend events and represent the brand.
Network with industry influencers and build relationships.
Support sales and marketing teams with initiatives and campaigns.
Provide creative and professional guidance to community service and marketing.
Maintain a professional appearance and wear appropriate attire and safe, proper footwear for office, event, and service settings.
Assist others across the organization, including family service, community service, grounds, Heritage Funeral Home, Pacific Northwest Cremation locations, administrative staff, and marketing and sales staff.
Maintain an active role in community and civic affairs.
Perform light janitorial duties and keep the workstation clean and clear.
Perform other duties as assigned; duties may change as directed by management.
Description
Are you passionate about serving others with compassion and dignity during their time of loss? Pacific Northwest Cremation is offering an exciting opportunity for a Funeral Director Intern to join our team. This role is a blend of service, arrangement, and outreach, providing invaluable hands-on experience in the funeral services industry.
PRIMARY DUTIES AND RESPONSIBILITIES:
Delivery of goods, services, and cash advance items
Obtaining demographics, certification, and death certificate orders
Obtaining Flowers, Deli-trays, DVD memorials, other related goods
Obtaining and coordinating of 3rd party services such as ministers, musicians, honors, and obituaries
Conducts memorial, celebration, and funeral services as needed, operates funeral service related vehicles
Officiate
Administrative Duties
Provide complete and clear instructions to offsite professional services staff, via fax, phone or email
Answer telephones, take messages
Write At-Need Contracts
Process payments, insurance claims, other relevant compensation submittals
Dispatches first-call removal staff during and after business hours as needed
Returns message calls
Notifies Prep Staff of embalming(s) that need to be completed
Outreach Duties
Attend and represent brand at events
Network with industry influencers
Relationship building
Support sales and marketing teams with initiatives and campaigns
Provide creative and professional guidance to community service and marketing
Maintain a professional appearance
Business casual attire (Office)
(Casual to Formal based on Event or Service Type when in Attendance)
Safe and Proper footwear
No visible, tattoos or facial piercings
A natural hair color
Assist others within the organization of Fairmount
Family Service, Community Service, Grounds
Heritage Funeral Home & PNWC Locations
Administrative Staff, Marketing & Sales Staffs
Maintains ethical standards and confidentiality
Light janitorial duties and maintains a clean and clear workstation
Maintains an active role and involvement in community and civic affairs
Performs other duties as assigned
** Job duties are subject to change as directed by the management.
Requirements
KNOWLEDGE SKILLS AND ABILITIES:
Possess general office skills, such as typing, filing, sending and receiving
Proficiency in Microsoft Office Software
Ability to function and excel in high volume, fast-paced environment
Cooperative, team player, detail-oriented and adaptable to change
Excellent verbal, written, interpersonal and presentation skills
Consistently and accurately present goods and services and related documents according to the FTC funeral rule and local or state regulations
Commitment to customer service and quality control
Efficient and dependable; punctual
Demonstrate commitment to safety
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Must be able to lift 25 to 50 pounds without assistance and 75 to 200 pounds with assistance, sit or stand for long periods of time, and withstand short periods of exposure to the elements. For an employee to succeed in this position they will need to be able to solicit information from bereaved individuals and families in a time of mourning while maintaining optimum levels of compassion and professionalism, multitask regularly, maintain records and service requests from multiple cases at once, work independently, do simple mathematic equations, adapt to changing schedules, and contribute to problem solving when needed. Fairmount Memorial Association/Community Cremation promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.
EQUIPMENT/TOOLS: This position requires the frequent use of, and familiarization with, equipment such as Cots, Lowering & Lifting Devices, Funeral & Service Vehicles, Church Trucks, Casket Biers, Flower Stands, Electronic Sound & Video Systems, Computers, Facsimile & 6-line Phone System, Laminators, & Postage Meters.
MINIMUM QUALIFICATIONS: This position requires participation in a Funeral Director Internship program. Obtains at least minimum required continuing educations credits for each year of employment and program participation. Must become licensed as a Funeral Director within 5 years of internship program registration to remain in position. Valid state driver’s license with insurable driving history required.
EMPLOYMENT AT WILL:
Employment with Fairmount Holdings, Inc. is at will, which means that either the employee or the employer is free to terminate the employment relationship at any time with or without reason, advance notice, or warning.
No representative of this organization has the authority to change this at-will relationship except in a specific
written agreement declaring such intent and signed by the employee and:
o The President/CEO of Fairmount Holdings AND
o The Chairman of the Fairmount Memorial Association Board