Strategic Relationships Manager @ Zocdoc

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 16 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

To achieve our mission our Executive team must build strong, cooperative relationships with senior leaders across the healthcare industry. As the Strategic Relationships Manager, you will spearhead the development and maintenance of critical executive relationships, including health systems, payors, strategic partners, and key government relations contacts. You will identify high-leverage opportunities for Zocdoc executives (CEO, CFO, CCO) to deepen their relationships with key contacts in the healthcare ecosystem. Additionally, you will craft bespoke, compelling communications to position Zocdoc as a trusted thought leader in the industry.

You’ll enjoy this role if you...

Enjoy the challenge of building relationships with senior leaders
Have a curiosity about healthcare and the leaders who are shaping the future of the industry
Care about the details of crafting bespoke personal engagement
Know how to create and improve the infrastructure to measure the success and strength of our executive relationships

Your day to day is...

Identifying and executing ways that Zocdoc executives (CEO, CFO, CCO) can deepen relationships with strategically important contacts to advance Zocdoc’s commercial goals

Nurturing relationships with clients, prospects, and critical contents in the healthcare industry; implementing strategies to ensure the organization’s relationships reflect positively on the company
Understanding the healthcare industry inside and out; recognizing opportunities to share Zocdoc’s expertise and perspective with industry contacts

Crafting bespoke communications in a variety of mediums to sophisticated contacts independently in a way that builds credibility for Zocdoc

Developing compelling and appropriate messaging that scales the ability for Zocdoc executives (CEO, CFO, CCO) to grow and maintain critical relationships throughout the healthcare industry
Drafting and customizing communication for Zocdoc executives (CEO, CFO, CCO) to use with key contacts, including emails, meeting preparation, personal notes, presentations, and other relevant reporting
Conducting business with the highest standards of personal, professional, and ethical conduct

Coordinating with commercial teams to plan and deliver communications to strategic contacts

Developing a deep understanding of company business and operations to identify opportunities for Zocdoc executives (CEO, CFO, CCO) to deepen relationships in the healthcare industry
Initiating action from commercial teams when necessary to assist in relationship building
Facilitating documentation of all interactions with key industry contacts in Salesforce and other mediums

You’ll be successful in this role if you...

Possess 3-5 years of client-facing communication experience, preferably in the healthcare industry
Are a quick learner, who can understand Zocdoc’s business needs and identify opportunities for deeper relationships with healthcare executives
Have a proven ability to effectively communicate with a sophisticated audience and adapt your writing style to different audiences
Are extremely detail-oriented without oversight
Hold a Bachelor’s degree

Benefits:

Flexible, hybrid work environment
Unlimited PTO
100% paid employee health benefit options
Employer funded 401(k) match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive parental leave
Cell phone reimbursement
In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$121,000—$164,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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Strategic Relationships Manager

Zocdoc

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