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Kaiser Permanente

Integrated healthcare provider and payer platform

Medical Social Worker 2

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeRedwood City, CA, USANo salary listedIn-person

About the Job

Requirements

  • Step I requires 0–2 years of social work experience.
  • Step II requires 2–4 years of social work experience within the last five years.
  • Step III requires four or more years of social work experience within the last ten years.
  • A Master of Social Work degree accredited by the Council on Social Work Education is required.
  • Demonstrated ability to work on a multidisciplinary team.
  • Solid psychosocial assessment skills.
  • Knowledge of chronic and acute disease and how it impacts patient and family functioning.
  • Excellent oral and telephone communication skills and written documentation.
  • Computer literacy; experience in automated clinical information systems is preferred.
  • Ability to effectively and efficiently handle a demanding workload involving multiple tasks.
  • Ability to function independently as a collaborative, supportive team member.
  • Ability to master detailed and complex information regarding benefits and coordination of care.
  • Willingness to work in a Labor Management Partnership environment.
  • Refer to the Position Specifications outlined in the appropriate collective bargaining agreement.

Responsibilities

  • Assist patients and families or caregivers with social and emotional issues and practical arrangements related to illness.
  • Under general direction of the Social Work Manager/LCSW, deliver age-appropriate social work care to patients and caregivers in accordance with agency policy and procedure and state and federal regulations.
  • Provide assessments, coordination, treatment planning, information and referrals to community resources, and other social work services for patients and families in hospital and clinic settings.
  • Provide psychodynamic interventions, crisis intervention, grief and bereavement counseling, problem solving, stress reduction, and support for healthy coping strategies in individual, family, and group settings; counsel patients on disease acceptance and understanding.
  • Develop and implement individual plans of treatment to help patients and families cope with or restore social, emotional, financial, and environmental factors affected by illness.
  • Complete psychosocial assessments; partner with patients to identify needs and develop and implement mutually agreed-upon individual treatment plans.
  • Discuss care options, including Kaiser resources and external community and government resources, to help patients and families develop short- and long-term care plans as appropriate.
  • Work with other disciplines to assess, plan, and provide services using biopsychosocial information.
  • Help patients advocate for themselves to receive appropriate services within Kaiser and the community.
  • Assist patients and families with care planning and discharge plans.
  • Take, review, evaluate, and prioritize written and oral referrals.
  • Maintain documentation, records, and data collection; complete required documents accurately and on time.
  • Participate as part of the Skilled Nursing Facility Team to ensure appropriate and timely placement of Kaiser members in nursing facilities.
  • Act as a liaison between patients and Kaiser, maintaining positive relationships and continuity of care.
  • Identify appropriate levels of care and facilities for referred patients, where applicable, and obtain placements where applicable.
  • Collaborate with internal and external Kaiser and community resources to meet mutually agreed-upon goals and objectives.
  • Provide information and referrals to community resources as requested.
  • Coordinate information exchange between Kaiser, families, members, and skilled nursing facilities.
  • Determine how Kaiser, Medicare, and Medi-Cal benefits apply to individual patient situations.
  • Participate in Utilization Management and Quality Assurance activities.
  • Help coordinate communication among regional offices, clinics, hospitals, and field staff, including triaging phone calls from members and families.
  • Work with referral sources to clarify and complete required clinical and psychosocial information.
  • Perform other related duties as necessary.

Desired Qualifications

  • LCSW is preferred.
  • At least one year of post-MSW experience in a healthcare setting is preferred; an MSW internship may be considered in lieu of this experience.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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