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GLORY

Automates cash handling with cash recyclers

Technical Training Specialist

Corporate & Technical TrainingUpdated on Nov 13
Full-timeMexico City, CDMX, MexicoNo salary listed

About the Job

Requirements

  • A technical degree in electronics or electromechanics is required.
  • At least 3 years of experience as a technical trainer or in field service is required.
  • Fluency in English at an intermediate level, both written and spoken, is required.
  • Strong interpersonal, self-motivation, and negotiation skills are required.
  • Commitment to internal and external customer satisfaction is required.
  • The ability to communicate clearly, concisely, proactively, and professionally in writing and speech for the situation and audience is required.
  • The ability to write concise business reports, correspondence, and procedure manuals is required.
  • The ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals is required.
  • The ability to speak effectively to groups of customers or organizational employees is required.
  • The ability to establish clear expectations aligned with organizational priorities and build a team capable of meeting those expectations is required.
  • The ability to interact effectively in formal and informal settings and foster trust and cooperation among coworkers, vendors, and internal and external partners is required.
  • The ability to deliver clear, concise, and compelling presentations and reports for executive and senior management is required.
  • The ability to work with probability, statistical inference, plane and solid geometry, trigonometry, fractions, percentages, ratios, and proportions in practical situations is required.
  • The ability to solve practical problems involving concrete variables with limited standardization and interpret written, oral, diagrammatic, or scheduled instructions is required.
  • The ability to configure company equipment at customer sites and capture and annotate screenshots is required.
  • Strong command of processes, metrics, and measures related to technical support delivery is required.
  • The ability to quickly learn product functions, features, and connectivity across standard and nonstandard markets and customers is required.
  • Practical knowledge of the company products to be trained at customer sites is required.
  • Discretion, diplomacy, maturity, flexibility, and the ability to respond successfully to multiple work pressures are required.
  • Working knowledge of Microsoft Word, advanced Microsoft Excel, accounting software, inventory software, order-processing systems, manufacturing software, and database software is required.
  • The position requires air travel; several hours of driving may be needed to reach training destinations after arriving at an airport, and use of a personal vehicle may be required for training locations within a reasonable distance of home.

Responsibilities

  • Create technical training content.
  • Deliver training sessions to the Field Service and Engineering Team and customers according to the training plan, checklists, and company standards.
  • Develop training procedures for new customers and products to maintain cost effectiveness.
  • Review and update training procedures and documentation, recommending changes to improve efficiency.
  • Identify training issues in a timely manner.
  • Maintain job-related certification and participate in other technical training operations.
  • Provide phone and email support to staff and customers after machine training.
  • Generate and deliver evaluation reports to the Field Service and Engineering Team.
  • Generate internal and external customer satisfaction reports using surveys.
  • Oversee advanced-level troubleshooting activities, ensure issues are resolved appropriately, and keep relevant areas updated.
  • Track, review, and update the technical training program.
  • Deliver technical training online and in person, including onsite customer training as needed.
  • Compile reports and reference sheets for the Field Service and Engineering Team and customers during training.
  • Write and send a report after each training session to the Field Service and Engineering Team or customers.
  • Use company-provided tools to maximize productivity and complete tasks on time.
  • Adjust work assignments and cover for other staff as needed.
  • Promote learning as a service.
  • Explain professional services training offerings to customers, including webinars, onsite training, and Learning as a Service.
  • Deliver technical training services and promote other professional services, such as project management and change management, as appropriate.
  • Maintain strong knowledge of supported products, data, and markets.
  • Take ownership of escalated issues.
  • Analyze reports to identify opportunities to improve the customer experience and customer satisfaction.
  • Perform other assigned duties.

Desired Qualifications

  • A degree in Mechanical Engineering or Electronic/Electrical Engineering is a plus.

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size
Not listed
Company stage
Acquired
Total funding
Not listed
Headquarters
Basingstoke, United Kingdom
Founded
2008

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