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Full-Time

Support – Technical Account Manager

Posted on 9/27/2024

Tanium

Tanium

1,001-5,000 employees

Provides endpoint security and systems management solutions

Cybersecurity

Mid, Senior

Remote in UK

US Top Secret Clearance Required

Category
Customer Success Management
Sales & Account Management
Requirements
  • Associates degree or equivalent experience required
  • 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
  • Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
  • Aptitude for comprehending complex troubleshooting
  • Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
  • Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
Responsibilities
  • Assisting customers by: Triaging inbound support cases, Solving customer support cases, Working with other Support Engineers to assist with their assigned cases, Answering customer questions in the Tanium community site
  • Improve customer experience by: Documenting best practices, Tracking activity, documenting root cause, and reporting, Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area, Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

Tanium provides endpoint security and systems management solutions through its Tanium XEM platform. This platform enables businesses to monitor and manage their endpoints in real-time, ensuring they have control over their IT environments. Tanium's services are particularly beneficial for organizations that need to safeguard critical assets, such as financial data and sensitive military information. The company serves a diverse clientele, including branches of the U.S. Armed Forces, major financial institutions, and global retailers, showcasing the effectiveness of its solutions across various sectors. Unlike many competitors, Tanium focuses on delivering a high level of certainty and control in endpoint management. The goal of Tanium is to help organizations protect their vital information and efficiently manage their IT infrastructure.

Company Stage

N/A

Total Funding

$1B

Headquarters

Kirkland, Washington

Founded

2007

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

1%
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Simplify's Take

What believers are saying

  • Winning the Microsoft Independent Software Vendor Innovation Partner of the Year Award highlights Tanium's innovative capabilities and industry recognition.
  • Strategic partnerships with major players like ServiceNow and Microsoft enhance Tanium's market reach and technological capabilities.
  • The company's continuous development of autonomous endpoint management features, showcased in global events, positions it as a leader in cybersecurity innovation.

What critics are saying

  • The competitive cybersecurity market requires Tanium to continuously innovate to maintain its edge.
  • Expansion efforts, such as those in Australia and New Zealand, may face regional challenges and slower adoption rates.

What makes Tanium unique

  • Tanium's XEM platform offers real-time visibility and control over endpoints, setting it apart from competitors that may not provide such immediate insights.
  • The company's focus on converged endpoint management (XEM) integrates security and IT operations, reducing the need for multiple point solutions and simplifying IT management.
  • Tanium's diverse client base, including the U.S. Armed Forces and top financial institutions, underscores its reliability and effectiveness across high-stakes industries.

Benefits

Insurance, Health & Wellness Package

401k Plan, Stock Options, Equity Incentive Plan, and Performance Bonus

Work From Home

Maternity & Paternity Leave

Adoption Assistance

Flexible Hours

Paid Time Off

Free Lunch or Snacks

Company Social Events

Travel Concierge

Commuter Checks & Assistance

Employee Discount

Tuition Assistance