Full-Time

Support – Technical Account Manager

Posted on 9/27/2024

Tanium

Tanium

1,001-5,000 employees

Provides endpoint security and systems management

Cybersecurity

Mid

Remote in UK

US Top Secret Clearance Required

Category
Customer Success Management
Sales & Account Management
Required Skills
PowerShell
Bash
Python
Requirements
  • Associates degree or equivalent experience required
  • BS degree in Computer Science, MIS, or similar experience a plus
  • 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
  • Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
  • Aptitude for comprehending complex troubleshooting
  • Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
  • Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
  • Prior experience and breadth of knowledge needed to support customers
  • Hands-on Tanium experience
  • Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
  • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)
Responsibilities
  • Assisting customers by: Triaging inbound support cases, Solving customer support cases, Working with other Support Engineers to assist with their assigned cases, Answering customer questions in the Tanium community site
  • Improve customer experience by: Documenting best practices, Tracking activity, documenting root cause, and reporting, Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area, Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

Tanium provides endpoint security and systems management solutions through its Tanium XEM platform. This platform enables businesses to monitor and manage their endpoints in real-time, ensuring they have control over their IT environments. Tanium's services are particularly beneficial for organizations that need to safeguard critical assets, such as financial data and sensitive military information. The company serves a diverse clientele, including branches of the U.S. Armed Forces, major financial institutions, and global retailers, showcasing the adaptability of its solutions across various sectors. Unlike many competitors, Tanium focuses on delivering a high level of certainty and control in endpoint management. The goal of Tanium is to empower organizations to effectively protect their vital information and manage their IT infrastructure.

Company Stage

Late Stage VC

Total Funding

$783.7M

Headquarters

Kirkland, Washington

Founded

2007

Growth & Insights
Headcount

6 month growth

4%

1 year growth

6%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Tanium's integration with ServiceNow enhances automation, attracting more enterprise clients.
  • Recognition as a leader in patch management strengthens Tanium's market position.
  • Partnership with VetsinTech boosts brand reputation and opens government sector opportunities.

What critics are saying

  • Emerging cybersecurity startups could erode Tanium's market share.
  • Rapid evolution of cyber threats may outpace Tanium's current capabilities.
  • Over-reliance on partnerships like ServiceNow could pose risks if challenges arise.

What makes Tanium unique

  • Tanium offers real-time data collection at an enterprise scale, ensuring rapid response.
  • The Tanium XEM platform provides unmatched visibility and control over millions of endpoints.
  • Tanium's diverse client base, including U.S. Armed Forces, showcases its solution's versatility.

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Benefits

Insurance, Health & Wellness Package

401k Plan, Stock Options, Equity Incentive Plan, and Performance Bonus

Work From Home

Maternity & Paternity Leave

Adoption Assistance

Flexible Hours

Paid Time Off

Free Lunch or Snacks

Company Social Events

Travel Concierge

Commuter Checks & Assistance

Employee Discount

Tuition Assistance

INACTIVE