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Covenant Health of East Tennessee

Community-owned, not-for-profit regional healthcare network

Medical Assistant - Clinical

Clinical Support & Patient AdministrationUpdated on Nov 5
Full-timeHarriman, TN, USANo salary listedIn-person

About the Job

Requirements

  • Certified Medical Assistant certification is required.
  • No prior experience is required.
  • Education must be sufficient to meet the standards for the required certification.

Responsibilities

  • Maintain established departmental policies, procedures, objectives, quality assessment programs, and safety, environmental, and infection control standards.
  • Perform basic nursing procedures, including measuring patient height and weight, taking vital signs, completing ambulatory intake, and performing venipunctures and injections when indicated and within scope of practice.
  • Interview patients, obtain initial basic evaluation information, enter information into the electronic medical record, and report it to the appropriate practitioner.
  • Maintain a safe, comfortable, and therapeutic environment for patients and families, protecting patient comfort and privacy and using AIDET communication fundamentals.
  • Assist physicians or practitioners with examinations, procedures, and other processes related to direct patient care.
  • Maintain adequate stocks of supplies and necessary equipment.
  • Ensure accurate recording in patient medical records; maintain required reports and statistics; assist with medical-record requests and scanning documentation into the medical record.
  • Inspect the area daily for compliance with policies, procedures, regulations, and standards, and take corrective action when appropriate.
  • Clean and restock examination rooms daily and transport instruments to sterile processing as needed.
  • Assist with chart preparation and provider schedule management.
  • Provide assigned provider support, including note preparation, verbal order entry within scope of practice and leadership guidelines, order proposals, and prescription refill management.
  • Perform reception duties, including answering calls using professional scripts, documenting messages in message pools, and scheduling or rescheduling appointments in real time.
  • Deliver care appropriate to the age-specific needs of the population served.
  • Support professional growth and development through educational programs, current literature, in-service meetings, and workshops.
  • Cooperate with other personnel to achieve department objectives, maintain employee relations, support interdepartmental objectives, and follow infection control policies.
  • Attend required meetings.
  • Support a positive work environment and teamwork within and outside the department, and take initiative to advance patient care and departmental success.
  • Follow policies, procedures, and safety standards; complete required annual education assignments; work toward goals and objectives; and participate in quality improvement initiatives as requested.
  • Perform other duties as assigned.

About the Company

Covenant Health of East Tennessee

Community-owned, not-for-profit regional healthcare network

Covenant Health is a not-for-profit, community-owned integrated health system serving East Tennessee, with nine acute-care hospitals plus a behavioral health hospital, outpatient clinics, physician practices, and homecare. It coordinates a wide range of medical services—from cancer and cardiac care to surgical and behavioral health—through an interconnected network across 25 counties. Revenue comes from patient services and philanthropic foundations, and any excess is reinvested into facilities, technology, and programs to improve patient care. Its goal is to enhance the quality of life in East Tennessee by expanding access to care and investing in services and technology that support better patient outcomes.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Oak Ridge, TN
Founded
1997

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