Software Engineer 1

Discovery Family Services partners with Qualifacts to fuel growth and enhance care delivery. Leading California behavioral health provider selects InSync EHR to replace starter system and support expansion plans. Nashville, Tenn. & Lancaster, Calif., June 17, 2026 - Qualifacts, a leading technology partner for behavioral health and human services organizations specializing in AI-powered electronic health record (EHR) and data solutions, is proud to announce a new partnership with Discovery Family Services, a California-based behavioral health organization specializing in mental health services for veterans, families, and individuals. Discovery Family Services selected the Qualifacts InSync EHR platform as a strategic investment in its technology infrastructure to scale operations, improve clinical and administrative efficiency, and expand access to care across California. With 32 staff members serving clients through both in-person and telehealth services, Discovery Family Services had outgrown its previous system. While their incumbent EHR served the organization well in its early stages, the platform's limitations became increasingly apparent as the practice grew. "As our organization expanded and we welcomed more clinicians, it became clear we needed a solution built to grow with us," said Jose Alfaro, Chief Executive Officer of Discovery Family Services. "We were looking for a system that could keep pace with our momentum. With Qualifacts, we're excited to focus fully on scaling the organization - while streamlining day-to-day operations. By automating key processes, our team can spend more time on the strategic initiatives that will drive our continued success." A Critical Need for Change As Discovery Family Services expanded its team and client base, the limitations of its previous system became increasingly problematic. Administrative staff found themselves spending excessive time on manual processes that should have been automated. Scheduling required constant back-and-forth between screens, eligibility verification was a time-consuming manual process, and authorization tracking relied on external spreadsheets rather than integrated system alerts. The organization was losing 10 to 15 sessions per month due to expired coverage that wasn't caught in time. Why Qualifacts was the right fit Discovery Family Services selected InSync for its comprehensive feature set, automation capabilities, and ability to scale with the organization's growth plans. Key benefits that influenced the decision include: * Advanced scheduling and resource management: Global calendar views, intelligent resource availability search, and drag-and-drop functionality that eliminates the need to toggle between multiple screens * Automated eligibility verification: Batch eligibility checking that runs overnight, with real-time verification available at the point of scheduling * Integrated authorization management: Centralized authorization tracking with automated alerts, countdown notifications, and comprehensive reporting that eliminates manually tracking on spreadsheets * Streamlined client registration: Single-page intake forms with direct links that improve completion rates and reduce administrative burden * Robust billing automation: Rules-based claim generation, integrated clearinghouse connectivity, and comprehensive claim tracking that reduces manual effort and billing errors * Scalability for multi-location growth: Support for multiple facilities, NPIs, and tax IDs within a single integrated system "This partnership represents exactly what we aim to achieve at Qualifacts," said Josh Scholler, Chief Executive Officer of Qualifacts. "Discovery Family Services recognized that while their previous system served them well initially, it couldn't support their vision for growth and their commitment to serving more veterans and families across California. InSync will provide the foundation they need to scale efficiently, reduce administrative burden, and focus on what matters most - delivering exceptional care to their community. We're honored to support their mission and excited to grow alongside them." About Discovery Family Services Discovery Family Services is a California-based behavioral health organization dedicated to providing comprehensive mental health services to veterans, families, and individuals. With a team of 32 professionals delivering care through both in-person and telehealth modalities, Discovery Family Services specializes in therapy services with a particular focus on serving the veteran community through partnerships with TRICARE and the VA. The organization is currently expanding its footprint in California to increase access to quality mental health care. For more information, visit discoveryfamilyservices.com. About Qualifacts Qualifacts is the leading behavioral health technology partner, specializing in AI-powered electronic health record (EHR) software and data solutions. Putting the health of individuals first, its award-winning solutions enable behavioral health providers to spend more time on what matters most: delivering superior care that drives better outcomes. Qualifacts is more than a provider of innovative technology - Qualifacts Systems Inc. is partners in care, working alongside organizations of all sizes nationwide to simplify the lives of behavioral health providers. Qualifacts Systems Inc. simplify clinical workflows and ensure compliance, while strengthening client-provider relationships. Today, Qualifacts Systems Inc. serve more than 2,700 organizations across all 50 states, including 33% of the nation's Certified Community Behavioral Health Centers (CCBHCs), supporting both non-profit and for-profit organizations in delivering superior behavioral healthcare.

St. Coletta's of Illinois goes live with Qualifacts EHR and Revenue Cycle Management Services. By GlobeNewswire May 28, 2026 St. Coletta's of Illinois drives greater efficiency and real-time financial insight with CareLogic and RCMS+. Nashville, Tenn. & Tinley Park, Ill., May 28, 2026 (GLOBE NEWSWIRE) - Nashville, Tenn. & Tinley Park, Ill., May 28, 2026 - Qualifacts, the leading behavioral health technology provider specializing in AI-powered EHR and data solutions, is proud to announce St. Coletta's of Illinois has successfully gone live with the Qualifacts CareLogic electronic health record (EHR) and Revenue Cycle Management Services (RCMS+), marking a major step forward in the organization's digital transformation and operational efficiency. St. Coletta's also represents a milestone for Qualifacts as the first customer to implement using the company's new four-phase implementation methodology-a structured, collaborative approach designed to accelerate time to value and improve customer outcomes. Founded in 1949 by the Sisters of St. Francis of Assisi, St. Coletta's of Illinois is a 501(c)(3) nonprofit dedicated to serving children and adults with intellectual and developmental disabilities (IDD). For more than 75 years, the organization has provided a lifelong continuum of care, including educational programming (Pre-K through 12th grade), residential services, vocational training, transportation, and medical support. Today, St. Coletta's serves approximately 300 individuals across 21 communities and 15 school districts in Illinois, empowering each person to achieve greater independence and well-being in the least restrictive environment possible. A Strategic Transformation for Growth and Visibility As St. Coletta's expanded into Behavioral Health Clinics (BHCs), leadership recognized the need for a modern, integrated platform to support both IDD and behavioral health services while improving operational and financial performance. To support this growth, the organization prioritized greater visibility across the revenue cycle, more streamlined workflows, and stronger financial oversight. By implementing CareLogic and RCMS+, St. Coletta's now benefits from an end-to-end solution that connects service delivery through payment-reducing manual processes, improving claims management, and enabling more informed, real-time decision-making. Why St. Coletta's Chose Qualifacts St. Coletta's selected Qualifacts CareLogic and RCMS+ to modernize its technology ecosystem and enable more efficient, compliant, and data-driven operations. Key factors in the decision included: * Behavioral Health-Focused EHR: CareLogic delivers purpose-built workflows aligned with both IDD and behavioral health service models, improving documentation and care coordination. * Integrated Revenue Cycle Management: RCMS+ provides a proactive, full-service approach to billing, including: * Real-time eligibility checks * Claims submission and tracking * Active denial and reject management * Accounts receivable oversight * Automation of Manual Processes: By reducing manual billing and reconciliation work, staff can focus more time on delivering quality client care. * Advanced Reporting and Real-Time Visibility: Leadership now has immediate access to claims and financial data, enabling faster, more informed decision-making. * Customized Workflow Solutions: Qualifacts partnered closely with St. Coletta's to develop a custom attendance tracking solution tailored to its unique structure of operating both community day services and behavioral health clinics. This ensures accurate billing and eliminates the risk of duplicate charges. * Scalability for Future Growth: The platform provides a flexible foundation to support continued expansion into new service lines and programs. Driving Impact from Day One Following go-live, St. Coletta's is already seeing meaningful operational improvements. One of the most impactful advancements has been real-time visibility into claims data-a capability that significantly enhances decision-making. "For the first time, we can see exactly where a claim is-from service to payment-and make decisions in real time. That level of visibility is a game changer for us," said Heather Benedick, CEO of St. Coletta's of Illinois. The organization is also realizing immediate value from RCMS+'s proactive approach to denial management. "Our biggest 'aha' moment is how rejects are handled. Instead of bouncing back to us for manual rework, the Qualifacts RCMS team is actively fixing issues before they become problems. It eliminates an entire cycle we used to struggle with," Benedick added. Additionally, the customized attendance tracking solution has delivered significant efficiency gains: * Eliminated the need for a full-time role dedicated to manual verification * Reduced time spent on attendance reconciliation by approximately 75% * Improved billing accuracy and compliance The finance and revenue cycle teams have responded positively, citing more streamlined workflows and reduced administrative burden. Positioned for Long-Term Growth With CareLogic and RCMS+ in place, St. Coletta's is now equipped to: * Strengthen audit readiness and compliance * Improve financial transparency and control * Modernize clinical and administrative workflows * Reduce manual effort across operations * Scale confidently as services expand Looking ahead, leadership is confident the platform will support continued innovation and growth."We feel like we now have the infrastructure to grow. The CareLogic platform gives us the confidence to expand into new areas while maintaining quality and control," Benedick said. A Mission-Aligned Partnership St. Coletta's mission-rooted in Franciscan values-focuses on dignity, independence, and lifelong support. Qualifacts is honored to support that mission with technology that enables better care delivery, stronger financial performance, and sustainable growth. "St. Coletta's of Illinois exemplifies what's possible when mission-driven organizations pair their expertise with the right technology," said Josh Schoeller, CEO of Qualifacts. "By leveraging CareLogic and RCMS+, they've built a strong foundation for real-time insight, streamlined operations, and sustainable growth. We're excited to support their continued impact and expansion in the communities they serve." ABOUT ST. COLETTA'S OF ILLINOIS Founded in 1949 by the Sisters of St. Francis of Assisi, St. Coletta's of Illinois is a 501(c)(3) nonprofit dedicated to serving children and adults with intellectual and developmental disabilities (IDD). For more than 75 years, the organization has provided a lifelong continuum of care, including educational programming (Pre-K through 12th grade), residential services, vocational training, transportation, and medical support. Today, St. Coletta's serves approximately 300 individuals across 21 communities and 15 school districts, empowering each person to achieve greater independence and well-being in the least restrictive environment possible. ABOUT QUALIFACTS Qualifacts is the leading behavioral health technology partner, specializing in AI-powered electronic health record (EHR) software and data solutions. Putting the health of individuals first, our award-winning solutions enable behavioral health providers to spend more time on what matters most: delivering superior care that drives better outcomes. Qualifacts is more than a provider of innovative technology-we're partners in care, working alongside organizations of all sizes nationwide to simplify the lives of behavioral health providers. We simplify clinical workflows and ensure compliance, while strengthening client-provider relationships. Today, we serve more than 2,700 organizations across all 50 states, including 33% of the nation's Certified Community Behavioral Health Centers (CCBHCs), supporting both non-profit and for-profit organizations in delivering superior behavioral healthcare. Qualifacts [email protected]

Qualifacts, a behavioural health technology company, is showcasing its AI-powered innovations at the National Council for Mental Wellbeing's 2026 Conference in Denver from 27–29 April. The company will demonstrate its expanding Qualifacts iQ AI suite, including an enhanced scheduling agent and upcoming billing agent, alongside its newly launched Qualifacts Marketplace interoperability hub. The company's iQ Clinical Documentation tool has helped customers achieve an 80% reduction in note-taking time, with 50% reporting they can now treat more clients. Qualifacts CEO Josh Schoeller will participate in a panel discussion on AI's role in behavioural healthcare on 27 April. Founded over two decades ago, Qualifacts serves more than 2,200 organisations across all 50 US states, including 33% of the nation's Certified Community Behavioural Health Centers.