Expeditors

Global logistics and freight forwarding services

Ocean Export Agent

Logistics & TransportationPosted on Nov 12

Full-timeHanoi, VietnamNo salary listedIn-person

About the Job

Requirements

University graduate, with a preference for at least 1 year of experience in the freight forwarding business.
Good communication skills in English and Vietnamese.
Proactive approach and strong organizational skills.
Good computer skills in Excel and Word.
Typing skills and computer literacy.

Responsibilities

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into the operational system.
Track and trace ocean export files and prepare reporting.
Ensure documents are sent promptly and shipping notices are communicated to overseas contacts and customers.
Ensure accurate and timely client and vendor billing.
Arrange international shipments with customers while meeting customer service standards.
Comply at all times with internal and external regulations, including government regulations.
Understand department process flow and identify best practices to improve operational efficiency and productivity.
Ensure all customer standard operating procedures are in place and updated in the DLSOPs.
Respond promptly to internal and external emails and requests from overseas contacts.
Escalate problems to management when necessary.

Job Description

Key Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Ocean Export Files and reporting
Ensure documents are timely sent and shipping notices communicated to overseas and customers
Ensure accurate and timely client and vendors billing
Interact with our customers in arranging their international shipments, meeting customer services standards.
Meet compliance at all times to regulations internal and external in accordance with government regulations
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary

Qualifications

University graduate, preferably with minimum 1 year in freight forwarding business.
Good communication in English and Vietnamese
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
typing skills and computer literacy

Reporting Structure

Ocean Export Lead Agent, Supervisor and Manager

Additional Information

Expeditors offer excellent benefits

Paid Vacation, Holiday
Group Medical & Life & Accident Insurance
Training and Personnel Development Program
14 days of annual leave per year

Work Location: 11th - 12th Floor, Lancaster Luminaire Building, 1152 Lang Road, Lang Ward, Hanoi, Vietnam

All your information will be kept confidential according to EEO guidelines.

About the Company

Expeditors

Global logistics and freight forwarding services

Expeditors provides global logistics and freight forwarding services, offering customized supply chain solutions for international trade. It uses a unified technology platform across a global network of 340+ locations to manage transportation, customs and compliance, and warehousing and distribution. By tailoring end-to-end logistics workflows, Expeditors helps clients move goods efficiently across borders and industries such as automotive, aerospace, healthcare, oil and energy, and retail. The company stands apart from competitors through its highly customized, integrated solutions and seamless information systems that coordinate all parts of the supply chain. Its goal is to optimize each client's international logistics process, reducing complexity and improving visibility and reliability in global trade.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, WA
Founded: 1979

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