Vice President - Operations Excellence, Trade Finance

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Purpose of the role

As Vice President of Business Management based in Singapore, you will be responsible for orchestrating strategic planning activities that shape the direction of APAC operations. Your day-to-day work will involve collaborating with multiple teams across borders—Front Office staff, branch operations leaders, product experts, technology partners—to drive initiatives that enhance operational efficiency. You will oversee complex projects from inception through execution while ensuring robust governance frameworks are in place. By analysing KPIs and resource plans you will identify areas for optimisation; your reporting skills will keep senior management informed about performance trends. Facilitating regional conferences and governance forums will allow you to foster knowledge sharing among stakeholders. Your ability to represent operational perspectives ensures solutions are practical yet scalable. Success in this role requires a commitment to continuous improvement through process reengineering efforts focused on digital transformation opportunities such as AI automation or analytics tools like Tableau.

What you'll do:

• Contribute to regional operations planning by translating operational insights into actionable recommendations for senior management that support business objectives.

• Provide strong Trade Finance domain expertise across LC, BG, Documentary Collections, Trade Loans, Supply Chain Finance and Trade Operations and lead end-to-end process reengineering, as Trade Finance experts in operations, using product expertise and operational data.

• Develop and drive strategies for APAC operations covering target operating models, standardisation efforts, process reengineering initiatives, digital transformation priorities, and productivity improvement measures.

• Oversee cross-functional and cross-border projects from concept through implementation, ensuring clear governance structures, milestone tracking, risk assessment, dependency management, and benefit realisation

• Monitor and analyse key performance indicators (KPIs) to pursue consistent standardisation of operations across branches and functions.

• Evaluate branch resource plans regularly to identify opportunities for optimising capacity allocation and cost efficiency while maintaining high standards of service deliver.

• Maintain consistent regional management information by providing timely, accurate reporting on performance trends and exceptions that inform decision-making processes.

• Track delivery of commitments related to process standardisation and productivity improvements by measuring benefits realised and monitoring implementation progress including project management for deliverables.

• Build trusted relationships with Front Office teams, branch operations staff, outsource vendors, product specialists, Head Office representatives, Technology partners, and other regional stakeholders to deliver end-to-end improvements.

• Plan and facilitate regional conferences and governance forums including agenda setting, material preparation, logistics coordination, decision documentation, and follow-up actions.

• Represent regional operations perspectives in solution design discussions to ensure outcomes balance business needs with customer satisfaction, scalability requirements, and control standards.

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What you bring:

• At least 8 years of experience in trade and banking operations, process transformation with exposure to regional or cross-border stakeholder environments.
• Experience managing process reengineering projects including change management activities; project governance; benefit realisation; leveraging data visualisation techniques for operational processes.

• Working knowledge of digital transformation concepts including automation technologies; AI applications; data-visualisation tools such as Tableau or comparable platforms used in operations environments.

• Demonstrated ownership and accountability with the ability to lead regional initiatives independently while delivering outcomes under limited supervision.

• Proven stakeholder-management skills enabling you to influence across seniority levels as well as cultures, functions, and locations within a large organisation.

• Exceptional written and verbal communication abilities including experience preparing management-level reports, presentations for executives, and facilitating group discussions.

• Comprehensive understanding of banking operations preferably with deep Trade Finance domain expertise covering emerging markets/products plus operational risk control practices.

• Advanced analytical capabilities allowing you to interpret operational data accurately; identify root causes; translate findings into actionable recommendations for improvement.

• Highly organised approach combined with meticulous attention to detail enabling effective prioritisation amidst multiple competing deadlines without compromising accuracy.

• Advanced proficiency in Microsoft Office suite complemented by familiarity with analytics platforms like Tableau which is preferred but not mandatory.

• Bachelor’s degree or equivalent professional experience required; Master’s degree in Business/Finance/Banking or professional certification in Trade Finance considered advantageous.

• Lean Six Sigma certification; Project Management Professional (PMP); Certified Business Process Professional (CBPP); recognised change-management certification such as Prosci are all desirable qualifications.

What's next:

If you are ready to make a significant impact on regional business management while advancing your career within a collaborative environment—this is your moment!

We regret to inform that only shortlisted applicants will be notified

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.