T

Teleperformance

Outsourced customer experience management services

Event Marketing Coordinator

Full-TimeDeadline 10/2/27
$71k - $80k
Junior, Mid
Bachelor's
Santa Clara, CA, USA+1 moreMore locations: Barstow, CA, USA
HybridPrimarily work from home, with occasional onsite work in Santa Clara; travel to event locations is required.
Growth & MarketingMarketing Generalist & Management

About the job

Requirements
  • The candidate must have 1 to 3 years of experience in event coordination, marketing coordination, or a comparable operations role; agency, in-house, association, and hospitality experience are accepted.
  • The candidate must have demonstrated ownership of logistics for at least one event from planning through delivery.
  • A bachelor's degree in marketing, communications, business, or a related field is preferred.
  • The candidate must be comfortable maintaining deadlines, checklists, and handoffs across many active projects.
  • The candidate must have high proficiency with Google Suite and working knowledge of event systems such as Salesforce or Cvent and project management tools such as Asana.
  • The candidate must have working knowledge of purchasing basics, including purchase orders, invoices, and vendor onboarding, or be willing to learn them quickly.
  • The candidate must communicate clearly in writing and verbally with vendors, internal partners, and senior stakeholders.
  • The candidate must be comfortable operating within an approval process, asking questions early, escalating issues before they cause problems, and addressing problems promptly.
  • The candidate must be self-motivated and productive in a remote environment.
  • The candidate must be willing to travel to event locations, including occasional evenings and weekends around event dates.
Responsibilities
  • Coordinate logistics across trade shows, conferences, roundtables, and hosted customer events, including booth assets, shipping and return handling, exhibitor services, registration, room blocks, staffing schedules, signage, and setup.
  • Track exhibitor deadlines, registration windows, speaker and abstract submissions, and internal handoffs against each event timeline, and flag slippage early.
  • Prepare and submit event materials to vendors and organizers, including logos, boilerplate, speaker biographies, booth graphics, and lead retrieval orders.
  • Maintain the master event calendar as the source of truth for dates, owners, lines of business, status, and key milestones.
  • Open purchase orders, process invoices, and move vendor paperwork through procurement and legal on a timeline that does not put an event at risk.
  • Keep the budget tracker current for every event, reconcile actuals against plan, and surface variances early.
  • Maintain vendor records, contracts, certificates of insurance, and shared event files so current versions are easy to find and gaps are visible.
  • Support intake for new event requests, capturing the details needed to evaluate and prioritize them.
  • Manage promotional inventory end to end, including stock levels, reorder points, storage, kitting, and shipping to and from event sites.
  • Run intake for internal swag requests and coordinate ordering while adhering to quantity, timing, and approved-spend limits.
  • Apply brand standards to booth graphics, collateral, and giveaways so events consistently represent the company.
  • Support vendor sourcing and comparison for swag and collateral, and track performance.
Desired Qualifications
  • A bachelor's degree in marketing, communications, business, or a related field is preferred.

About the company

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company Size

10,001+

Company Stage

IPO

Headquarters

Paris, France

Founded

1978

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Simplify's Take

What believers are saying

  • H1 2026 core services excluding Trust and Safety grew 2.3% like-for-like.
  • H1 2026 recurring EBITA margin held 13.6% despite 1.7% like-for-like revenue decline.
  • Management targets €150-170 million 2026 AI savings and €800-850 million free cash flow.

What critics are saying

  • LanguageLine and ZP Better Together face union fights, NLRB charges, and congressional scrutiny in 2026.
  • Trust and Safety revenue fell after client automation, proving AI directly cannibalizes Teleperformance work.
  • If brands move CX agents in-house, Teleperformance’s 2028 growth targets collapse.

What makes Teleperformance unique

  • Teleperformance runs 500-plus AI projects under Jorge Amar’s 2026 Future Forward plan.
  • TP.ai Data Services gained Agents Only in June 2025 and ZP Better Together in 2026.
  • Exclusive Sanas reseller rights and a $13 million equity stake deepen speech-AI capability.

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Benefits

  • Remote Work Options
  • Flexible Work Hours
  • Paid Vacation
  • Health Insurance
  • Dental Insurance
  • Employee Referral Bonus

Company News

PR Newswire
Jun 18th, 2025
TP fuels expansion of TP.ai Data Services with acquisition of Agents Only

/PRNewswire/ -- Global digital services leader TP today announced it has acquired artificial intelligence (AI)-enabled crowdsourcing gig work platform Agents...

PR Newswire
Mar 20th, 2025
Tp Named A Leader In Everest Group'S 2024 Experience-Driven Integrated Bfs Operations Peak Matrix® Assessment

Everest Group assessed 18 leading providers globally for its Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment, evaluating their capabilities in delivering integrated services across key domains, including retail banking, lending, and payments. TP was recognized as a Leader for its expertise, its experience in the banking and financial services industry, technology, and customer-centric approach, with a suite of banking and financial services solutions including account servicing, customer onboarding, credit evaluation, and payments processing. "By recognizing buyers' desire for end-to-end services, TP created its OneOffice offering for delivering integrated front-to-back operations across lending, payments, and financial crime segments," says Suman Upardrasta, Vice President, BFSI at Everest Group. "TP possesses its in-house technology as well as the digital services expertise of the recently acquired Majorel, which address the rising demand for digitally driven operations. These capabilities have earned it recognition as a Leader in Everest Group's Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment.". In naming TP a Leader in the assessment, Everest cited TP for its extensive operational scale and technology, including its digital services arm TP Infinity and TP's strengthened global presence

TechMoran
Mar 11th, 2025
Nigerian Tiktok Content Moderator Found Dead In Nairobi

A Nigerian national working as a TikTok content moderator for Teleperformance Kenya was found dead in her apartment in Nairobi. The deceased, identified as Ladi Anzaki Olubunmi, had reportedly been missing from work for three days before her colleagues raised concerns, leading to the discovery of her body on March 7, 2025 at her apart at Studio 103 in Lower Kabete, Nairobi.Olubunmi, who had been working in Kenya for over two years, was allegedly struggling with work-related stress and had expressed a strong desire to return home to Nigeria. Reports indicate that she faced difficulties obtaining the necessary travel permits, preventing her from visiting her family for an extended period.Teleperformance Kenya, the outsourcing firm contracted to moderate content for TikTok, has denied allegations that Olubunmi was denied leave. In an official statement, the company termed the claims as “baseless and untrue.” The firm also refuted accusations that employees lacked proper work permits that restricted their ability to travel home.Following Olubunmi’s tragic death, her family is now facing financial constraints in repatriating her body to Nigeria. With the high costs involved, they are reportedly considering the possibility of laying her to rest in Nairobi. The incident has sparked renewed scrutiny into working conditions for content moderators, particularly those employed by third-party firms

PR Newswire
Feb 19th, 2025
Teleperformance Forms Strategic Partnership With Real-Time Speech Understanding Provider Sanas As Part Of Its Growth Strategy To Accelerate Ai Development And Reinvent Customer Experience

Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client base. TP becomes exclusive reseller of Sanas speech understanding technology for many of the world's biggest organizations and most valued brands. TP makes equity investment of approximately $13 million in Sanas

TechCrunch
Feb 19th, 2025
Sanas Taps Ai To Change Call Center Workers’ Accents In Real Time

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm Markets and Markets found that the sector could be worth over $28.1 billion by 2027. There’s no shortage of vendors providing voice and speech recognition solutions, but some newer upstarts have managed to carve out niches. Sanas is a good example. Founded in 2020, the company develops software that uses AI to adjust a speaker’s accent in real-time. “At Sanas, we believe that while technology is transforming the industry, it shouldn’t replace human connection, but rather, enhance it,” Sharath Keshava Narayana, Sanas’ co-founder and president, told TechCrunch