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Oscar Health

Tech-driven health insurance with virtual care

Senior Analyst - Configuration

Business OperationsConfirmed live in the last 24 hours
Full-timeTempe, AZ, USA

About the Job

Requirements

  • At least 2 years of working knowledge of health plan benefit concepts, including deductibles, copays, and other forms of cost sharing.
  • At least 1 year of SQL experience.
  • At least 1 year of claims processing experience.

Responsibilities

  • Analyze and summarize process behavior to expedite the design and solutioning process.
  • Translate configuration to enable internal teams to resolve escalations.
  • Process incoming Jira tickets to support member escalation resolution.
  • Identify and pilot opportunities to improve operational efficiency.
  • Triage and manage workflows of ingested items.
  • Investigate escalations through incoming tickets or informal pathways.
  • Conduct necessary maintenance work and take on ad hoc projects associated with contract configuration.
  • Comply with all applicable laws and regulations.
  • Perform other duties as assigned.
  • Approve work-in-progress contact configuration inquiries to ensure configuration is possible.
  • Assist with the continued documentation and implementation of workflow updates and processes.

Desired Qualifications

  • At least 1 year of proficiency with Microsoft Word, Excel, and PowerPoint, or comparable programs within the Google Docs Editors suite, such as Google Docs, Google Sheets, and Google Slides.
  • At least 1 year of experience with Jira.
  • Experience working in the health insurance industry or with claims.
  • Experience working with Jira.
  • SQL proficiency.
  • Python experience.

About the Company

Oscar Health

Tech-driven health insurance with virtual care

Oscar Health is a U.S. health insurer that uses technology to simplify buying and using health care, offering ACA-compliant and other plans for individuals, families, and small businesses, along with 24/7 virtual care. Members pay premiums and access care through a digital platform that includes telemedicine, provider search, and cost-management tools to find in-network doctors, hospitals, and pharmacies. It differentiates itself with a tech-enabled member experience that emphasizes accessibility, easy navigation, round-the-clock telemedicine, and clear connections to in-network providers. The goal is to make healthcare simple, accessible, and affordable in the United States by using technology to streamline enrollment, care access, and costs.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2012

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