NeoWork

Remote-first operations outsourcing for startups

Tier 3 Customer Success Specialist

Customer ExperienceConfirmed live in the last 24 hours

Full-timeRemote in Colombia

About the Job

Requirements

At least 5 years of customer service experience in customer success, operations, process design, or a related field.
Experience writing standard operating procedures, process documentation, or training materials.
Comfort using Google Workspace, ClickUp or a similar task tool, and spreadsheets.
Experience working directly with client leadership and coordinating across internal operations teams to translate decision-maker goals into clear processes.
Strong written and spoken English.

Responsibilities

Map customer workflows from start to finish and identify where they break down.
Design clear, repeatable processes to remove friction and improve outcomes.
Write and maintain standard operating procedures that a new team member can follow without guessing.
Turn client goals into process by working directly with leadership.
Build tools, templates, and documentation that the wider team can reuse.
Track the results of process changes and adjust based on what the data shows.
Share what you build so the team can apply it across similar situations.

Tier 3 Customer Success Specialist (Colombia)

NeoWork · Colombia (Remote) · Full-time · Posted 2026-10-19

Workplace: remote

Department: NeoWork

Description

NeoWork is hiring a Tier 3 Customer Success Specialist to support a US-based client from our Colombia team. This is a full-time, remote role. The work is process design, not standard support. You will study how customer work gets done, find where it breaks down, and build the system that fixes it.

This role sits at the high end of our customer team. You will think like an operator. Most of your time will go to problems that don’t have a playbook yet. You will write the playbook. This is a self-directed role.

Key Responsibilities:

Map customer workflows from start to finish and identify where they break down.
Design clear, repeatable processes to remove friction and improve outcomes.
Write and maintain SOPs that a new team member can follow without guessing.
Turn client goals into process by working directly with leadership.
Build tools, templates, and documentation that the wider team can reuse.
Track the results of process changes and adjust based on what the data shows.
Share what you build so the team can apply it across similar situations.

Requirements

5+ years of strong customer service experience in customer success, operations, process design, or a related field.
Experience writing SOPs, process documentation, or training materials.
Comfort with Google Workspace, ClickUp, or a similar task tool, and spreadsheets.
Experience working directly with client leadership and coordinating across internal operations teams to translate decision-maker goals into clear processes.
Strong written and spoken English.

Benefits

We offer health insurance for contractors
Holiday Extra Pay
This is a 100% home-based position
We prioritize the mental health of our team members and offer mental health days to support their well-being.
Performance-based incentives are provided.
There are ample opportunities for professional growth and advancement within the company.

Apply

Apply at NeoWork

About the Company

NeoWork

Remote-first operations outsourcing for startups

NeoWork delivers remote-first operations and animation outsourcing services, focusing on early-stage startups. It helps define and build out operations processes using an à la carte menu of services, so clients can scale quickly without fixed large on-site teams. The company combines BPO capabilities with process design and execution to fit each startup’s unique needs, enabling fast growth.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Colombia
Founded: 2017

Recently Posted Jobs

Explore more opportunities at NeoWork

See more jobs