Full-Time
IT Engineer
Automation & Support
Posted on 10/1/2025
Torch
201-500 employees
Tech-enabled leadership development platform with coaching
Compensation Overview
$120k - $150k/yr
No H1B Sponsorship
Washington, USA + 11 more
More locations: Oregon, USA | Delaware, USA | California, USA | Texas, USA | Arizona, USA | Colorado, USA | Northeastern United States, USA | New York, NY, USA | Maryland, USA | Maine, USA | Massachusetts, USA
Remote
Candidates must be based in one of the following states: AZ, CA, CO, DE, MA, MD, ME, NE, NY, OR, TX, WA.
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- 5+ years experience in IT engineering or similar role
- Hands-on experience with Git/GitHub workflows and cloud platforms (AWS/GCP)
- Experience contributing code (Python/React/Ruby) to resolve production bugs, authoring PRs, and deploying fixes
- Experience with REST API integration and AI platforms (Google Gemini, OpenAI, Anthropic, etc.)
- Google Workspace administration and Mobile Device Management experience (Kandji, Jamf, Intune)
- Account provisioning and employee lifecycle management processes
- Proficiency in at least one scripting language; Python, Ruby, React and/or JavaScript with experience in SQL databases
- Ability to design and deploy AI-powered applications and workflows
- Knowledge of AI agent frameworks and orchestration platforms
- Experience with low-code platforms (Retool, Tray, n8n, Zapier) preferred
- Background in SaaS systems administration and integration
- Strong problem-solving abilities with a solution-oriented approach
- Excellent communication skills for working with non-technical stakeholders
- Can think like a product manager while executing like an engineer
- Comfortable working across multiple technology stacks and adapting to new technologies as the need arises
- IT Operations & Administration – Handle day-to-day IT operations support and troubleshooting, manage employee onboarding and offboarding processes, provision and manage user accounts across systems, administer mobile device management using Kandji, and oversee Google Workspace administration and optimization.
- Automation, Integration & AI Development – Design, build and maintain scalable custom integrations and automations leveraging SaaS REST APIs, low code platforms like Retool and Tray.io, cloud deployed solutions in Google Cloud and AWS (Python and/or Javascript), and data stores (SQL/Redshift) for rapid development. Enable business teams to leverage AI solutions (Gemini, OpenAI, etc.) helping teams identify opportunities to automate processes and assist in planning and building of Gemini Gems, Custom GPTs, and AI powered workflows.
- Cross-functional Collaboration – Partner directly with teams across the organization to identify operational inefficiencies, translate business requirements into technical solutions, act as both product manager and engineer for internal automation projects, present solutions and gather feedback from stakeholders, and serve as an internal consultant to business teams on applying AI and automation to real-world use cases.
- Customer Support & Engineering Collaboration – Act as the first line of technical support by investigating and reproducing issues (Datadog, SQL, Ruby console), providing clear documentation of root causes, and ensuring timely resolution. The expectation is not just to triage and escalate to engineering, but to resolve bugs, put out PRs, and move code to production. Author and review PRs for high-quality fixes, deploy and monitor production changes, and build self-service tools and automations to reduce repeat issues. Partner with product and engineering teams to close the loop on recurring problems and ensure long-term solutions that improve the customer experience.
- Experience with low-code platforms (Retool, Tray, n8n, Zapier) preferred
Torch.io delivers enterprise leadership development by pairing a tech-enabled platform with coaching. It uses validated leadership assessments and anonymous peer feedback to surface strengths and blind spots, helping leaders set personalized goals and track growth for individuals and teams. Virtual coaching is led by credentialed professionals, achieving a 96% coach-match success rate. An HR Dashboard provides visibility into teams’ growth velocity, enabling managers to monitor progress and make data-driven decisions; the service is sold on a subscription basis for platform access and coaching.
Company Size
201-500
Company Stage
Series C
Total Funding
$84M
Headquarters
San Francisco, California
Founded
2017
Simplify's Take
What believers are saying
- $40M Series C in May 2022 funds AI-enhanced coaching expansion and sales team growth.
- 96% coach match rate from 6,000+ credentialed coaches builds enterprise client retention.
- HR Dashboard reveals team growth velocity, justifying L&D ROI for enterprise buyers.
What critics are saying
- CoachHub's digital-first model undercuts Torch's hybrid approach at 50% lower cost.
- Praxis Labs integration fails, causing bugs and coach churn within 3-9 months.
- BetterUp's predictive analytics surpass Torch's dashboard, stealing market share in 12-18 months.
What makes Torch unique
- Torch blends expert coaching, AI Spark simulations, and organizational intelligence for contextual leadership development.
- Praxis Labs acquisition integrates AI learning, with Smith as head of AI growth and Shen as head of AI product.
- Program-centric platform embeds coaching into manager training, HIPO, DEI, and onboarding programs.
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Benefits
Medical, dental, and vision insurance
401k Retirement Plan
Paid parental leave
Flexible vacation
Infrastructure to support a remote and distributed team
Generous professional development stipend
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 0%Smith and Shen will join Torch as head of AI growth and head of AI product, respectively.
Torch, a San Francisco-based provider of a contextual coaching platform, has acquired Praxis Labs, an AI learning platform provider.
Leslie Feinzaig (left), Graham Walker founder and managing director, and Charlotte Newman, head of global business development, underrepresented founders and investors, Amazon Web Services. They spoke during a fireside chat at the AWS Startups Female Founder Showcase last week in Seattle. (GeekWire Photo / Nate Bek) Don’t be scared to pitch big.That’s the advice Graham Walker Founder and Managing Director Leslie Feinzaig said she would give to women looking to navigate the world of venture capital.“We tend to want to under promise and over deliver,” she said, speaking at the Female Founders Showcase hosted last week at the Amazon headquarters in Seattle’s South Lake Union. “Venture capital is not the place to do that.”Just 2.1% of total capital invested in U.S. venture-backed startups in 2022 went to companies founded solely by women, according to a report by PitchBook. That’s down from the 2.4% invested in all-women founding teams in 2021.Women often face dismissal and have to jump through hoops to get the attention of investors, said Charlotte Newman, head of global business development, underrepresented founders and investors, Amazon Web Services.Venture capitalists tend to ask more risk-based questions rather than express enthusiasm while getting a pitch from a woman, she said.As women founders look to navigate the venture capital world, Feinzaig said she would give women founders three pieces of advice:
This Torch-sponsored Harvard Business Review Analytics Services research shows near unanimous agreement that architected, relationship-based leadership development, leveraging tech-enabled coaching and mentoring, is a groundbreaking new practice for organizations of all sizes. .
When leaders have insight into what's happening inside their organizations, this can have a big impact on what gets invested in, and what doesn’t. Research published by Torch, a leading people development platform that harnesses the power of trusted relationships to fuel employee growth and success, has highlighted a strong link between the provision of coaching and mentoring and employers’ ability to retain talent