About FreshBooks

FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you’ll find it with us.

The Opportunity- Billing Specialist

As the Billing Specialist you will be responsible for developing an extensive knowledge of FreshBooks’ billing platform and related tools for processing "Select" business transactions. Your primary focus will be providing real-time support to the sales team regarding billing matters and identifying opportunities for process innovation while maintaining a high tolerance for ambiguity and openness to new billing methods.

Additionally, you will act as the main point of contact for all work orders and billing adjustments needed by the sales and business development departments for our "Select" customers. You will be responsible for ensuring effective communication and providing feedback to sales representatives and leaders regarding work order issues and changes in order to maintain a smooth workflow and address any issues promptly and constructively.

NOTE: This role can be worked Hybrid from the above location. The team meets once a week on Thursdays at the Toronto office.

What You’ll Do as a Billing Specialist

• Support sales enablement by delivering work orders and processing completed sales transactions.
• Ensure timely processing of work orders, including billing changes, payment processing fee changes, and payment gateway migrations, among others.
• Partner with internal teams to handle nuanced or special case work orders effectively.
• Become proficient in all sales-managed billing systems and processes and stay updated with relevant product and organizational information to optimize role effectiveness.
• Develop business cases for automating work order processes to enhance billing procedures.
• Deliver monthly customer and financial reporting for managed accounts.
• Collaborate with Sales, Sales Operations, and Support teams to establish efficient processes and change management activities.

What You’ll Bring

• Bachelor’s Degree in Business Administration or related field or equivalent experience 
• 2+ years experience with a Billing system, such as ARIA, Zuora, Salesforce CPQ, Chargebee.
• 2+ years of experience in Work Order Processing, invoicing and data entry/clerical experience in a technical environment.
• Proficiency in navigating and operating various software tools required for processing work orders.
• Excellent communication skills tailored to maintain strong, trusting working relationships with sales, operations, and internal billing team of all levels.
• Strong analytical and detail-oriented and decision making skills.
• Ability to work autonomously, demonstrating effective planning and organization in managing oneself and projects.

Our Commitments to You

At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you’re passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognizes and rewards our employees:

• 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings programs matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.
• 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.
• 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and remote FreshBookers receive a home office credit to set up your home office.
• 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. 
• 🚀 Accelerated growth. 3 week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.

Closing

Even if your experience doesn’t meet every bullet on the above lists, we’d love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or [email protected].

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