Patient Service Specialist
Cleveland Clinic
Patient Service Specialist
Cleveland Clinic
Non-profit medical center delivering care
Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Martin North Hospital’s Emergency Department has multi-disciplinary careteams,and thestate-of-the-arttechnology needed to diagnose and treat patients efficiently and effectively, 24 hours a day, seven days a week.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.In this role, yousupport theEmergency Department and Outpatient Department.The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
APRN caregiver in this position worksvarying days/evenings from5:00PM – 2:30AM or 11:00AM – 7:30PM.Availabilityto work Monday-Friday and rotating weekends and holidays isrequired.
A caregiver who excels in this role will:
Providea comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate,triageand resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact withpatientsand ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter andmaintainconfidential patient information.
Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Process the workflow for the day.
Support and participate in process improvement efforts.
Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
Generate staff provider schedules.
Minimum qualifications for the ideal future caregiver include:
HighSchoolDiploma or GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service
ORanAssociate’sDegreeand one year of experience
ORaBachelor’sDegree
Working knowledge of PC window applications sufficient to input and retrieve data
Ability to perform basic math sufficient to process insurance co-pays
Excellent communication and organizational skills
Preferred qualifications for the ideal future caregiver include:
Knowledge of medical terminology
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Physical Requirements:
Personal Protective Equipment:
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
Non-profit medical center delivering care
Cleveland Clinic runs a nonprofit academic medical center that delivers patient care, conducts research, and educates future clinicians. It provides in-person hospital services, surgeries, and telehealth options, plus digital tools like MyChart to manage care, as well as provider tools such as DrConnect and eRadiology to coordinate care. It differentiates itself by combining clinical care, medical research, and education under a nonprofit model with a broad international network and a strong emphasis on safety and quality. Its goal is to deliver high-quality medical care while advancing medical knowledge and training clinicians to improve health outcomes for diverse populations, globally.
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