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Questronix

Integrates IT systems for Philippine enterprises

Application Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeManila, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Computer Science, Information Technology, or a related field.
  • One to three years of experience in Application Support, Service Desk, or Enterprise IT Support.
  • Understanding of web-based applications and workflow-driven systems.
  • Familiarity with RESTful APIs, SaaS platforms, and document management systems such as SharePoint.
  • Basic understanding of Python logs and execution output.
  • Exposure to AI chatbot or AI-based platforms.
  • Familiarity with SLA/OLA-driven support environments.
  • Ability to explain technical issues to non-technical users.
  • Strong verbal and written communication skills.
  • Ability to work fully onsite in San Miguel, Manila.

Responsibilities

  • Acknowledge and respond to incidents within SLA timelines.
  • Receive, log, and classify incidents based on impact, severity, and priority (P1–P5).
  • Perform initial diagnosis of application issues, including DIFY agent availability, workflow execution, AI chatbot responses, execution logs, and SharePoint document ingestion.
  • Escalate incidents to L2 within defined OLA timelines with complete details.
  • Provide regular status updates based on incident priority.
  • Follow approved support procedures, runbooks, and escalation processes.
  • Maintain and update knowledge base articles and troubleshooting guides.

Desired Qualifications

  • Experience supporting workflow-based or RAG systems is a plus.

About the Company

Questronix

Integrates IT systems for Philippine enterprises

Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Makati, Philippines
Founded
1987

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