Datamark

BPO and contact center services provider

Licensed Customs Broker

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeEl Paso, TX, USANo salary listedIn-person

About the Job

Requirements

An active U.S. Customs Broker License is required.
Experience leading customs brokerage, international trade, import/export, logistics, freight forwarding, or trade compliance operations is required.
A high school diploma or equivalent is required.
A minimum of 8 years of back-office or operations experience is required.
A minimum of 2 years of management experience is required.
Experience managing budgets, workforce planning, and profitability targets is required.
Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook, is required.

Responsibilities

Lead designated customs processing and back-office operations to meet or exceed gross margin and profitability targets.
Ensure all customs-related processing activities are performed accurately and in compliance with U.S. Customs and Border Protection regulations and client requirements.
Provide operational oversight and guidance on customs documentation, classification, entry processing, and related customs activities.
Maintain awareness of regulatory changes and implement process updates as necessary.
Partner with internal and external stakeholders to address compliance concerns, process improvements, and client requirements.
Direct production teams to achieve customer service level agreements, compliance requirements, and contractual obligations.
Manage budgets, staffing plans, and operational resources to support business objectives.
Monitor key performance indicators and present operational, quality, productivity, and financial results to executive leadership and clients.
Develop and mentor Assistant Managers, Supervisors, and production staff for future growth opportunities.
Conduct performance evaluations and provide coaching and development plans.
Serve as an operational resource and perform leadership responsibilities as needed to support business continuity.

Desired Qualifications

Experience managing client-facing service operations in a high-volume environment is preferred.
A bachelor's degree is preferred.

Licensed Customs Broker

Datamark, Inc. · El Paso, United States · Full-time · Posted 2026-08-10

Workplace: on_site

Department: Butterfield

Description

Position Overview

DATAMARK is seeking an experienced Licensed Customs Broker to lead a high-performing back-office operation supporting customs processing activities. This role is responsible for ensuring day-to-day production operations are designed and executed to consistently meet client service level agreements, regulatory requirements, budget expectations, and profitability targets.

The ideal candidate combines strong operational leadership with deep customs brokerage expertise and maintains an active Customs Broker License. This position will oversee customs-related back-office operations, drive process excellence, mentor leaders, and serve as a key liaison between operations, clients, and customs stakeholders.

Primary Responsibilities

Lead designated customs processing and back-office operations to meet or exceed gross margin and profitability targets.
Ensure all customs-related processing activities are performed accurately and in compliance with U.S. Customs and Border Protection (CBP) regulations and client requirements.
Provide operational oversight and guidance on customs documentation, classification, entry processing, and related customs activities.
Maintain awareness of regulatory changes and implement process updates as necessary.
Partner with internal and external stakeholders to address compliance concerns, process improvements, and client requirements.
Direct production teams to achieve customer service level agreements (SLAs), compliance requirements, and contractual obligations.
Manage budgets, staffing plans, and operational resources to support business objectives.
Monitor key performance indicators and present operational, quality, productivity, and financial results to executive leadership and clients.
Develop and mentor Assistant Managers, Supervisors, and production staff for future growth opportunities.
Conduct performance evaluations and provide coaching and development plans.
Serve as an operational resource and perform leadership responsibilities as needed to support business continuity.

Requirements

Active U.S. Customs Broker License.
Experience leading customs brokerage, international trade, import/export, logistics, freight forwarding, or trade compliance operations.
Experience managing client-facing service operations in a high-volume environment preferred
High School Diploma or equivalent, Bachelor's Degree is preferred
Minimum of 8 years of back-office or operations experience.
Minimum of 2 years of management experience.
Experience managing budgets, workforce planning, and profitability targets.
Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Benefits

What We Offer:

Comprehensive Health Care: Medical, dental, and vision plans
Retirement Savings: 401k
Life Insurance: Basic, voluntary, and AD&D coverage
Time Off: Paid time off, paid volunteer hours, and major holidays
Disability Coverage: Short-term and long-term disability plans
Professional Growth: Training and development to advance your career.
Wellness Resources: Support for your overall well-being.

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

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