Full-Time
Product Manager
Posted on 7/19/2023
AI copilot for enterprise
Mid, Senior
Palo Alto, CA, USA
- 5+ years of Product management experience
- Experience developing/launching products/technologies within one or more of the following: AI, Cloud, SaaS, RPA, Workflows, Enterprise Applications, Internal Help Desk, Customer Support
- Deep domain expertise in Voice, Contact Center, IVR market
- Experience driving product vision, go-to-market strategy, and design discussions
- Experience creating strategic product roadmaps, working with cross-functional teams
- Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Sales, Pre-Sales and Marketing
- Bachelor's or Master's Degree in Computer Science
- MBA preferred but not a prerequisite
- Startup experience
- Enterprise SaaS PM experience
- Domain expertise in IT, HR or Customer Experience
- Drive Product Roadmap , release cadence and quality of your product area
- Writing product specifications for engineering and data science teams to ship features in time and quality
- Collect feedback from customers, prospects and internal stakeholders to create a unified product backlog
- Be the CEO for your product area - e2e responsibility from idea to production
- Establish shared vision across the company by building consensus on priorities leading to product execution
- Enable Customer Success teams in go-lives and continuous improvement
- Work with Marketing on GTM product assets for your product area
- Support Sales & Pre-sales in sales cycles and closing deals
- Deliver demos and webinars for your product area
Aisera stands out as a leading provider of AI and automation solutions, with a proven track record of enhancing service delivery and support across IT, operations, and customer service sectors. The company's AI Service Experience platform (AISX) leverages advanced language models and deep domain knowledge to achieve impressive auto-resolution rates and significant cost reductions, while offering comprehensive automation across multiple channels. Recognized by Forbes, CNBC, Deloitte, and Gartner among others, Aisera's commitment to quality and efficiency is further demonstrated by its extensive integration capabilities, sizable partner network, and a roster of flagship enterprise customers.
Company Stage
Series D
Total Funding
$189.1M
Headquarters
San Jose, California
Founded
2017