Full-Time
Enterprise Support Engineer
Jamf
1,001-5,000 employees
Cloud-based Apple device management and security
No salary listed
Bengaluru, Karnataka, India
Hybrid
Hybrid: must be based in India; work from Bangalore office half the week.
 IT & Security (1) |
|---|
- Professional working proficiency in English (Required).
- Minimum 3 years in a customer support or technical support role, preferably in a SaaS or technology environment.
- Excellent written and verbal communication skills, with the ability to translate complex technical details into clear, customer-friendly language.
- Strong technical troubleshooting skills, with knowledge of log analysis, debugging, and system diagnostics
- Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP).
- Experience with APIs, web technologies, networking and databases (e.g., SQL).
- Working knowledge of the architecture and tools relevant to implementation of Jamf products.
- Basic scripting or coding knowledge (e.g., Python, Bash) to assist in automation and troubleshooting.
- Strong problem-solving abilities with a customer-first mentality.
- Advanced technical knowledge and an aptitude for learning new software systems.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Empathetic and patient in dealing with customer issues.
- Highly organized, with attention to detail and accuracy.
- Self-motivated with a proactive approach to resolving customer issues.
- A team player who can collaborate effectively across departments and with both technical and non-technical teams.
- Skilled with CRM and support tools (e.g., ServiceNow, Intercom, or similar).
- Leads peers and others through change; champions change in the face of uncertainty.
- Actively seek opportunities for self-improvement, staying current with the latest industry trends, technologies, and best practices.
- Ability to remain calm and professional in high-pressure or critical situations.
- Be able to identify not just the symptoms of a problem but understand and address the underlying cause to prevent recurring issues.
- A meticulous approach to troubleshooting, ensuring all details are considered, from error logs to system behavior, to avoid overlooking critical factors with an emphasis on finding solutions to business needs.
- Ability to critical analyze issues and use sound judgement to make decisions
- Provide clear written summaries and technical documentation for internal teams and customers, maintaining professionalism and accuracy in communication.
- Bachelor’s Degree (preferred)
- Jamf 400 (preferred)
- Jamf 370 (preferred)
- Serve as the primary point of contact for Premium Support customers experiencing technical issues.
- Handle customer inquiries related to product performance, configurations, custom setups, and integrations.
- Diagnose and resolve issues across the full suite of Jamf and periphery products.
- Use logs, debugging tools, and root cause analysis to efficiently solve technical problems.
- Act as a customer advocate and account steward, demonstrate relentless commitment to developing effective solutions to the challenges that customers face in optimizing their deployment.
- Work closely with product development and engineering teams to identify and resolve bugs and provide feedback on product improvements.
- Interface with product development and support teams to share client feedback, generate requirements and evaluate and test new product solutions
- Maintain and increase customer satisfaction and ensure retention
- Keep customers informed about the status of their issues and provide regular updates on progress.
- Serve as a topic expert in one or more key product features
- Contribute to internal and external knowledge bases through the creation and continual review of knowledge base and troubleshooting guides.
- Provide support for customers using APIs and third-party integrations, assisting with implementation, configuration, and troubleshooting.
- Collaborate with customers’ internal teams/stakeholders to address challenges.
- Build strong relationships with enterprise customers, acting as their advocate within the company.
- Identify patterns in support cases and provide insights to improve the product or internal processes.
- Stay current on new product features, technologies, and industry trends to provide the best possible support.
- On-Call and on-site customer visits as needed.
- Other duties as assigned.
Jamf provides a cloud-based platform to manage and secure Apple devices across enterprises, including businesses, hospitals, schools, and government agencies. The platform enrolls devices, inventories them, enforces configurations and security policies, distributes apps and resources, and remotely manages data in the cloud. It is built specifically for Apple infrastructure at large scale, offering specialized management and security features for the Apple ecosystem. Its goal is to help organizations succeed with Apple by providing a scalable, dedicated cloud platform to manage and protect Apple devices and resources.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Minneapolis, Minnesota
Founded
2002
Simplify's Take
What believers are saying
- UberEther partnership accelerates FedRAMP High and DoD IL5 authorizations.
- Vision Pro same-day support expands enterprise mixed reality management.
- Q3 2025 revenue hit $183.5 million, up 15.2% year-over-year.
What critics are saying
- Francisco Partners $2.2B acquisition drives customers to Mosyle, Addigy.
- Apple's iOS 19, macOS 16 native MDM erodes Jamf Pro demand.
- Post-acquisition R&D cuts miss Vision Pro updates, lose 20% enterprises.
What makes Jamf unique
- Jamf Pro exclusively manages macOS 26, iOS 26, and visionOS 26 devices.
- BYOK feature launched April 2026 enables customer-managed encryption keys.
- Named Leader in 2026 Gartner Magic Quadrant for Endpoint Management.
Help us improve and share your feedback! Did you find this helpful?
Your Connections
People at Jamf who can refer or advise you
Benefits
Health, mental health, dental, vision
Life and Disability, Short-Term Disability, Long-Term Disability
401(k)
Pension
Employee Stock Purchase Plan (ESPP)
Restricted Stock Units (RSU)
Personal and volunteer time off
Tuition reimbursement for lifelong learning
Maternal and paternal leave
On-site fitness centers, standing desks, subsidized transportation, and WFH stipend for all new hires
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 0%AI security platform for faster answers. Discern Security introduced new agentic AI capabilities across its security platform, designed to help security teams move faster from data to action. As environments become more complex and security teams face growing tool sprawl, fragmented workflows, and too much data with too little clarity, Discern provides an easier way to understand posture, prioritize work, and drive measurable risk reduction across the security stack. "We architected Discern to be AI-native from day one," said Santhosh Purathepprambil, chief product officer at Discern Security. "What Cursor did for developers, we believe AI can do for security teams. Discern gives teams a faster way to ask questions, get answers, and turn intent into action across the security stack, so they can scale faster and keep their security metrics moving in the right direction." The Discern platform features six specialized AI agents, each built for a distinct security workflow: * Scout: The foundation of Discern's intelligence, Scout converts vendor best practices into measurable health checks. It turns messy inventory data into a clean, enriched asset and application view. * Atlas: Makes Discern usable for every stakeholder, from analysts to executives. It can translate plain English into dashboards, charts, and the underlying queries that power them. * Oracle: Turns data into understanding and spots trends, anomalies, and drivers of risk. It then asks clarifying questions to ensure insights are actionable, not generic. * Pathfinder: Convert a long list of findings into a focused plan, prioritizing what to fix first using risk signals and business context. This way teams can act confidently. * Resolve: Operationalizes Discern by prioritizing work, coordinating next steps, creating tickets, initiating deployments, or triggering approved remediation actions. This way teams can reduce manual effort and speed up time-to-fix. * Mesh: Connects the dots across security tools and policies. This can help teams design a consistent strategy, identify coverage gaps (including MITRE mapping). It can also prioritize stack-wide changes that improve security outcomes without breaking operations. The goal of these agents is to help security teams move from continuous assessment to insight, from prioritization to remediation, and from isolated fixes to a more consistent cross-stack strategy. "As the old order of static SaaS cybersecurity fades away, Discern's AI provides customized management of cybersecurity tools for customers and proactively updates their posture based on the customer's requirements," said Sai Venkataraman, chief executive at Discern Security. Discern partners with Armis, Bitdefender, Bitsight, Jamf and SentinelOne. Submit a comment. Your email address will not be published. Required fields are marked *
Addigy expands European investment as Apple device adoption soars across the region. Taps Former Jamf Executive Michel van den Berg to Lead European Growth Miami, Florida - March 25, 2026 - Addigy, the leader in Apple device management for managed service providers (MSPs) and IT teams, today announced a significant expansion of its investment in Europe as demand for Apple device management surges across the region. To support this growth, the company has appointed Michel van den Berg, former VP & General Manager EMEIA at Jamf, as Head of International Sales & Channels, and is accelerating development of new product capabilities designed to meet European compliance and localization requirements. Apple devices now account for a significant and growing share of enterprise hardware across Europe, yet most organizations still rely on legacy MDM tools that weren't built for the speed or scale today's IT teams require. As Apple expands its native device management capabilities, demand is accelerating for enterprise-grade solutions that go beyond enrollment - delivering real-time visibility, multi-tenancy, and security compliance at scale. Addigy is purpose-built to deliver these capabilities, giving MSPs and IT teams continuous visibility and control over their Apple fleets, without the complexity and cost that have defined the category. Van den Berg brings more than 20 years of experience scaling enterprise technology businesses in Europe. His career spans leadership roles at BetterCloud, Xactly, and Netgear, and most recently, he served as VP & General Manager of EMEIA at Jamf, an Addigy competitor, giving him rare, firsthand perspective on both the opportunities and the challenges in the European Apple management market. "Apple device management in Europe is at an inflection point," said Jason Tober, Addigy's CEO. "Michel understands this market deeply - the customers, the compliance landscape, the competitive dynamics. Having worked with Michel previously, I know firsthand the leadership, experience, and regional expertise he brings. His experience will be invaluable as we continue expanding our presence and supporting customers throughout Europe." "Apple devices are becoming standard in the European workplace, but managing them at scale is still more complex than it should be," said Michel van den Berg. "Addigy changes that by giving MSPs and IT teams real-time visibility and control over Apple devices without the friction of traditional MDM tools. That simplicity, combined with powerful automation and security, creates a tremendous opportunity for European businesses. I'm excited to help the Addigy team and customers realize that potential." To support European customers from day one, Addigy is extending its award-winning one-click compliance benchmarks to include regional standards such as UK Cyber Essentials, NIS2, and the EU Cyber Resilience Act. The company is also adding local languages including Spanish, German, and French to its platform's self-service capabilities, and expanding support hours to cover customers across European time zones. Addigy has also strengthened its executive team with the appointment of Cristina Daroca as VP of Global Marketing. Daroca brings 15 years of technology marketing leadership to Addigy, including senior roles at Riverbed Technology, DataRobot, and Mighty AI, where she was instrumental in growing both US and international businesses. About Addigy Businesses rely on Addigy to manage and secure their growing fleets of Apple macOS, iOS and iPadOS devices at the speed of now. It is the only solution that delivers real-time and continuously connected Apple device management with support for both Apple MDM and DDM. Addigy's robust compliance, non-invasive management, and simple user interface empower MSPs to grow their business and enterprises to manage distributed IT at scale. Through ongoing innovation, unparalleled customer service, and deep expertise, Addigy is driving the future of Apple device management. www.addigy.com
Addigy expands European investment as Apple device adoption soars across the region. Business Wire Taps Former Jamf Executive Michel van den Berg to Lead European Growth MIAMI, March 25, 2026-(BUSINESS WIRE)-Addigy, the leader in Apple device management for managed service providers (MSPs) and IT teams, today announced a significant expansion of its investment in Europe as demand for Apple device management surges across the region. To support this growth, the company has appointed Michel van den Berg, former VP & General Manager EMEIA at Jamf, as Head of International Sales & Channels, and is accelerating development of new product capabilities designed to meet European compliance and localization requirements. Apple devices now account for a significant and growing share of enterprise hardware across Europe, yet most organizations still rely on legacy MDM tools that weren't built for the speed or scale today's IT teams require. As Apple expands its native device management capabilities, demand is accelerating for enterprise-grade solutions that go beyond enrollment - delivering real-time visibility, multi-tenancy, and security compliance at scale. Addigy is purpose-built to deliver these capabilities, giving MSPs and IT teams continuous visibility and control over their Apple fleets, without the complexity and cost that have defined the category. Van den Berg brings more than 20 years of experience scaling enterprise technology businesses in Europe. His career spans leadership roles at BetterCloud, Xactly, and Netgear, and most recently, he served as VP & General Manager of EMEIA at Jamf, an Addigy competitor, giving him rare, firsthand perspective on both the opportunities and the challenges in the European Apple management market. "Apple device management in Europe is at an inflection point," said Jason Tober, Addigy's CEO. "Michel understands this market deeply - the customers, the compliance landscape, the competitive dynamics. Having worked with Michel previously, I know firsthand the leadership, experience, and regional expertise he brings. His experience will be invaluable as we continue expanding our presence and supporting customers throughout Europe." "Apple devices are becoming standard in the European workplace, but managing them at scale is still more complex than it should be," said Michel van den Berg. "Addigy changes that by giving MSPs and IT teams real-time visibility and control over Apple devices without the friction of traditional MDM tools. That simplicity, combined with powerful automation and security, creates a tremendous opportunity for European businesses. I'm excited to help the Addigy team and customers realize that potential."
Jamf earns spot on G2's 2026 Best Software Awards ranking #23 on the Best Software for Enterprise Businesses list. MINNEAPOLIS, March 17, 2026 - Jamf, the standard in managing and securing Apple at work, today announced it has been named on G2's 2026 Best Software Awards, ranking #23 on the Best Software for Enterprise Businesses list. As the world's largest and most trusted software marketplace, G2 reaches over 100 million buyers annually. Its annual Best Software Awards recognize the world's top software companies and products based on authentic, timely reviews from real users. The recognition highlights Jamf's continued leadership in helping organizations succeed with Apple in the workplace. Jamf delivers an Apple-first platform that unifies device management, security, identity, and automation, enabling organizations to deliver a seamless Apple experience while maintaining enterprise-grade protection. "Being recognized by G2's Best Software Awards is especially meaningful because it reflects the experiences of our customers," said Henry Patel, Chief Strategy Officer at Jamf. "Organizations are increasingly choosing Apple to power modern work, and they need a platform purpose-built to manage and secure that experience at scale. This recognition reinforces the trust our customers place in Jamf to deliver powerful Apple management, strong security, and a seamless user experience." "As buyers increasingly shift to AI-driven research to discover software solutions, being recommended in the 'answer moment' must be earned with credible proof," said Godard Abel, co-founder and CEO at G2. "Our Best Software Awards are grounded in trusted data from authentic customer reviews. They not only give buyers an objective, reliable guide to the products that help teams do their best work, but they're also the proof AI search platforms rely on when sourcing answers. Congratulations to this year's winners, including Jamf Earning a spot on these lists signals real customer impact." About G2's Best Software Awards G2's 2026 Best Software Awards feature dozens of award lists, ranking software vendors and products using G2's proprietary algorithm. The results are based on G2's verified user reviews and publicly available market presence data. To be eligible for the Best Software Awards, a software company or product must have received at least 10 approved reviews during the 2025 calendar year. Scores reflect only data from reviews submitted during this evaluation period. G2 is the world's largest and most trusted software marketplace. More than 100 million people annually - including employees at all Fortune 500 companies - use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business - including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow G2 on LinkedIn. About Jamf Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust. Jamf is the only company in the world that provides a complete management and security solution for an Apple-first environment that is enterprise secure, consumer simple and protects personal privacy. Today, Jamf helps over 75,000 organizations, across 100 countries, manage and secure over 30 million devices. To learn more, visit jamf.com.
Jamf MDM 101: features, plans, and how to get a 10% Discount via Procufly. Discover how Jamf automates your IT workflow - from zero-touch deployment to automated patching. Procurement If your business runs on Mac, iPhone, or iPad, you already know the "Apple tax" is real - but the hidden cost isn't just the hardware. It's the time your IT team spends manually configuring devices, pushing updates, and chasing down "zombie" laptops. In the world of Apple Enterprise Management, Jamf is the undisputed gold standard. But here's the secret: you don't have to pay full price for it. At Procufly, Procufly LTD. has partnered with Jamf to offer its clients a flat 10% discount on all new licenses. Here is why Jamf is the only choice for Apple-first teams and which plan is right for your budget. Why Jamf? The features that save your IT team 100+ hours. Jamf isn't just a Mobile Device Management (MDM) tool; it's an automation engine. While other tools "support" Apple, Jamf is built exclusively for it. 1. Zero-Touch deployment. Imagine ordering 20 MacBooks from Apple and having them shipped directly to your new employees' homes. When they open the box and log in, the device automatically installs Slack, Zoom, and your security settings. No IT intervention required. 2. Automated patch management. Outdated software is the #1 security risk. Jamf identifies which apps are out of date across your entire fleet and pushes the latest versions automatically - without interrupting the user. 3. Self-Service portal. Give your employees a "Corporate App Store." Need a printer driver or a specific VPN? They can install it themselves from the Jamf portal, eliminating 15% of your daily help desk tickets. 4. Smart groups. Create dynamic groups based on criteria (e.g., "All Macs in the Marketing Dept with less than 10GB of storage"). Jamf will automatically trigger actions, like clearing cache or sending an alert, the moment a device meets those criteria. Which Jamf plan is right for you? Jamf offers a variety of tiers tailored to the size and complexity of your organization: The Procufly advantage: 10% off + local support. Most companies buy Jamf directly from the website and pay the standard retail rate. When you buy through Procufly, you get more than just a license key: * 10% Discount on All Purchases: Whether you are buying 25 licenses for a startup or 5,000 for a global enterprise, Procufly LTD. apply a 10% discount to your total purchase and every subsequent renewal. * Consolidated Billing: Pay for your Jamf licenses alongside your Microsoft 365, Adobe, or Slack subscriptions in one single, localized invoice. * Expert Onboarding: Don't know the difference between a "Blueprint" and a "Policy"? Its team helps you pick the right tier so you don't overpay for features you won't use. As your official Jamf partner, Procufly LTD. make Apple management affordable and effortless. Ready to save on your next renewal? Contact Procufly LTD. below to request your discounted Jamf quote today!