Service Delivery Manager
About the job
- At least 1 year of experience as a Service Delivery Manager or in related experience.
- Strong written and verbal communication skills to interact effectively with clients, stakeholders, and team members.
- Ability to lead and motivate teams, delegate tasks, and foster collaboration.
- Data analysis skills to interpret performance metrics and identify areas for improvement.
- Ability to diagnose issues, develop solutions, and manage complex situations effectively.
- Understanding of customer needs and commitment to delivering service.
- Build and maintain strong client relationships, acting as the primary contact for service-related inquiries and concerns.
- Monitor adherence to service level agreements, identify potential issues, and take corrective actions to ensure timely, quality service delivery.
- Lead and motivate service delivery teams, assign tasks, and provide coaching and support to optimize performance.
- Define key performance indicators, track service delivery metrics, and analyze data to identify areas for improvement.
- Manage escalations, investigate service disruptions, and coordinate timely resolution of client issues.
- Prepare regular performance reports for stakeholders, including client updates on service delivery status and key metrics.
- Identify opportunities to optimize service delivery processes and implement changes to enhance efficiency and effectiveness.
- Monitor service delivery costs, identify potential cost-saving measures, and manage budgets within allocated limits.
- Collaborate with cross-functional teams across the organization to align with service delivery objectives.
About the company
Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Makati, Philippines
Founded
1987
Get referred to Questronix
See people who can refer or advise you
Simplify's Take
What believers are saying
- Questronix launched an employee E-Bin in March 2026; recycling proceeds were allocated to its community feeding program.
- Questronix launched MINAI, a legal-record AI search, for the Philippine budget agency in December 2025, giving teams government-delivery experience.
- Questronix announced ISO 27001:2022 certification in April 2026; internal assessments recorded zero major or minor non-compliances.
What critics are saying
- In March 2026, Questronix reported softer Managed Services performance in 2025 and named expansion a 2026 focus.
- In March 2026, Questronix set a 25% growth ambition and prioritized cost efficiency, raising execution pressure on employees.
- Indeed's July 2026 page gives Questronix's pay and benefits 2.6/5; its overall score is based on 23 reviews.
What makes Questronix unique
- Questronix lists IBM i and AIX midrange servers, giving engineers legacy-platform work not named in Trends' public catalog.
- Questronix reports 80% repeat business and 500+ projects, giving delivery teams a documented record of repeat-client work.
- Questronix lists enterprise and hybrid-cloud backup, high availability and disaster recovery, giving delivery teams business-continuity project work.
Help us improve and share your feedback! Did you find this helpful?