Automations & AI Specialist

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

We'd love to hear from you if you have:

• 3+ years of direct experience running or implementing AI or automation solutions for Product Support teams, including AI chatbots, co-pilots, AI agents, analytics and automations, specifically designing and writing prompts and conversational flows, optimizing content frameworks, and improving performance metrics (deflection, customer satisfaction, accuracy, deflection, etc.)              
• Successfully lead initiatives involving technical and content teams, drove alignment on project scope, implemented plans and solve blockers. 
• Experience analyzing and interpreting complex data for informed decision making and successfully  influencing technical and non-technical teams to adopt technology solutions.
• Extraordinary communication skills, successfully influencing partners across the business, building project proposals and aligning teams with competing priorities.
• Experience developing robust experiments frameworks  to continue optimizing our AI chatbot, Zendesk configuration and other AI applications. 

While not required, it’s an added plus if you also have:

• Proficiency in programming languages (i.e. C++, Python, Java, and familiarity with API and software integrations for chatbots and AI tools.
• Experience in Project or Product Management. 
• Proficiency in SQL and querying databases using tools like Tableau, Hex, Looker, or Zendesk Explore.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. 

Examples of accommodations include but are not limited to: 

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews 

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.