Quality & Analytics Associate Specialist - HR Shared Services

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The AskHR APAC HR Shared Services team delivers scalable, employee-focused HR operations and services across the region. Within this function, the Quality & Analytics role serves as a key driver of operational excellence, combining quality governance, workforce analytics, and business insights to improve service delivery, support decision-making, and enhance the employee experience. This role partners with AskHR Leadership team, Process Experts, Process Coordinators to identify opportunities, mitigate risks, and drive continuous improvement.

Location: Taguig, Philippines

Work Style: Flexible

Travel: N/A

The Quality & Analytics Associate Specialist supports operational performance through a balanced focus on quality assurance and workforce analytics. This role conducts quality audits, analyzes operational and workforce data, develops reporting and dashboards, and provides actionable insights that improve service delivery, operational efficiency, and employee experience. The position works closely with operational leaders to drive data-informed decisions, identify improvement opportunities, and support governance and continuous improvement initiatives.

Primary Responsibilities:

• Conduct quality audits of HR cases, transactions, and employee interactions to ensure compliance with policies, procedures, and service standards.
• Analyse quality trends, recurring defects, backlog drivers, and operational performance data to identify risks and improvement opportunities.
• Develop and maintain dashboards, scorecards, and reports covering service level agreement performance, productivity, quality, volume, aging, and customer experience metrics.
• Perform root cause analysis and recommend corrective actions that improve service quality, accuracy, and operational efficiency.
• Provide workforce forecasting, capacity analysis, and performance insights to support resource planning and operational decision-making.
• Partner with supervisors, process experts, and operational leaders to deliver quality feedback, governance reporting, and business recommendations.
• Support process improvement projects, process control monitoring, testing activities, and validation of system or process enhancements.
• Translate complex data into actionable insights and presentations for leadership reviews and stakeholder discussions.

Required Qualifications:

• Bachelor's degree and 3+ years of experience in Human Resources Shared Services, Operations Analytics, Quality Assurance, or related operational functions.
• Experience developing operational reports, dashboards, and analytics using Microsoft Excel and reporting tools such as Power BI, Tableau, or Power Query.
• Experience analysing operational performance data, service metrics, workforce trends, and business outcomes.
• Experience conducting audits, quality reviews, process assessments, or root cause analysis activities.
• Experience presenting data insights and recommendations to business or operational stakeholders.
  

Preferred Qualifications:

• Experience with ServiceNow, Workday, or other Human Resources case management and Human Resources Information Systems platforms.
• Experience supporting workforce planning, forecasting, and capacity management activities.
• Experience within Human Resources operations, shared services, or employee services environments.
• Experience supporting continuous improvement, governance, or operational excellence initiatives.
• Experience analysing customer or employee feedback data to drive service improvements.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

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If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).