Full-Time

Customer Success Manager

paytroniz

paytroniz

201-500 employees

Loyalty & engagement platform for eateries

Data & Analytics
Consumer Software
AI & Machine Learning

$90,000 - $120,000

Bonus, Equity, RSUs, Relocation Assistance

Senior

Denver, CO, USA

Required Skills
Sales
Communications
Data Analysis
Requirements
  • 6+ years of customer success or account management with a technical (SaaS) product.
  • Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates.
  • Proven ability to build relationships with and interact with C-level account contacts.
  • Strong presentation and communications skills to lead onsite and remote Strategic Business Reviews.
  • Strong listening skills with demonstrated ability to ask powerful questions, dive deep, understand client priorities and anticipate client needs.
  • The ability to quickly build rapport with individuals and teams, naturally looking for ways to make processes easier.
  • Empathy for those with whom you work: you identify with their challenges and your desire to delight shines through in your communications.
  • Comfort with ambiguity and capacity for creative problem solving.
  • Experience with advocating for your clients' needs within our organization and driving to solutions.
Responsibilities
  • Regular, proactive engagement, both in-person and remotely, with assigned clients to help them thrive at every step of their lifecycle.
  • Maintain alignment to client's desired business outcomes through consistent engagement and responsiveness to client needs.
  • Ensure clients participate in and give feedback through our NPS and CSAT initiatives.
  • Work to ensure client contract renewal rates are at or above plan year-over-year.
  • Serve as an internal advocate to amplify client needs and trends across the portfolio and synthesize learnings back to Paytronix.
  • Identify and invest in areas of strength in the relationship, while monitoring and mitigating risk.
  • Build and manage strong relationships with client executive stakeholders (C-level) and day-to-day contacts.
  • Lead the development and execution of Strategic Business Reviews and collaborative Success Plans with assigned clients.
  • Partner with Paytronix Sales and Strategy & Analytics on Client Account Planning.
  • Drive client awareness of available resources, features, and tools to help them maximize the value from their solution.
  • Maintain accurate and up-to-date records of account profile, key contacts, activities, and history in CRM.
  • Serve as a sales enabler by identifying new opportunities, qualifying interest, and involving appropriate sales resources.
  • Identify reference accounts and help to develop Paytronix's library of references and case studies.
  • Guide clients through successful growth and maturation of guest engagement programs.
  • Maintain expertise in Paytronix features, roadmap, and company vision.
  • Understand industry trends, significant developments, and winning traits of successful businesses to function as respected subject matter expert for owned accounts.
  • Track KPIs with a focus on feature adoption, platform engagement, and retention.

Paytronix stands out as an attractive workplace due to its focus on delivering comprehensive digital guest engagement solutions that cater to the evolving needs of the restaurant and convenience store industries. The company leverages cutting-edge technologies such as artificial intelligence, robust API integrations, and a sophisticated rules engine, enabling seamless data and technology integration that drives customer loyalty and revenue growth. By providing tools for contactless experiences, deep customer insights, marketing automation, mobile engagement, subscription services, and enhanced employee dining programs, Paytronix empowers businesses to create personalized and efficient service offerings, positioning itself as a leader in enhancing the order and dining experience.

Company Stage

N/A

Total Funding

$75M

Headquarters

Newton, Massachusetts

Founded

2001

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-1%

2 year growth

14%