Senior TeleStaff Solution Consultant

Overview

HRchitect is looking for talented, passionate professionals with UKG experience for contract opportunities. The Senior Telestaff Solution Consultant is an experienced individual who has an in-depth understanding of the UKG TeleStaff Cloud solution, as well as public sector industry knowledge and best practices.  Applicants must have excellent customer service skills along with a solid understanding of the solution. This position is a contractor role.

Responsibilities

• Architect the design of the application
• Utilize the defined implementation process to meet the established implementation milestones and targeted completion dates.
• Be a Mentor to your peers.
• Responsible for the quality delivery of all things TeleStaff for the practice.
• Work with leadership team, alongside UKG, to ensure the latest technological/product enhancements and tools are leverage where applicable.
• Solid understanding of UKG modules
• Perform current business process/rules analysis.
• Collaborate with teammates with various skill sets to design and deliver a seamless UKG solution.
• Use professional concepts and tools to implement software in various environments.
• Advise customers on system configuration, industry specific features, best practices, and system processes and procedures.
• Conduct necessary application research, support the creation of testing scenarios and provide testing support.
• Utilize professional ability to prioritize issues and respond appropriately to numerous critical situations.
• Contribute to the HRchitect Tech Trends Blog
• Interface with customer to build solid relationship
• Actively pursue opportunities within the team to widen your experience
• Demonstrate consistent record of accuracy.
• Demonstrate consistency in responsiveness to teammates and customers.

Qualifications

• Previous UKG TeleStaff experience required
• Strong communication and leadership skills
• Comfortable appearing and speaking on video calls
• Ability to work independently
• Ability to collaborate as part of a team
• Excellent time management and multi-tasking skills
• Ability to work remotely from home office in North America
• Proven record of accuracy in executing work
• 3-10 years of implementing UKG Telestaff Cloud or previous versions.
• Experience delivering the unified WFM/TS solution to customers, preferably for SMB, and a minimum of 5+ years of related work experience.
• Broad knowledge of scheduling, workforce management, HR/Payroll, ERP or similar domain product/systems is preferred.

Contract Expectations

• Independent contractor engagement.
• Remote position with potential client-facing meetings during standard North American business hours.
• Hours will vary based on project assignments and client demand.
• Contractor must maintain timely communication and meet agreed-upon project deadlines.

Contractor is expected to follow HRchitect’s delivery standards, documentation requirements, security practices, and client-communication protocols.