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NTT Data

Global IT services and consulting provider.

Sap S/4Hana Fico

Implementation & Technical Account ManagementUpdated on Nov 14
Full-timeMexicoNo salary listed

About the Job

Requirements

  • At least 5 years of SAP Financial Accounting and Controlling experience, including understanding integration points with other SAP modules.
  • Experience with multiple full-lifecycle SAP implementations.
  • At least 2 years of leadership experience on SAP implementation projects or production support.
  • Meet or exceed general consulting competencies in personal, methodical, business, and leadership skills.
  • Bachelor’s degree in Accounting, Finance, or a related field.

Responsibilities

  • Provide incident, change request, and service request support to Application Management Services customers through tickets and project work, delivering high customer satisfaction.
  • Act as a senior consultant using advanced industry knowledge to provide SAP project, upgrade, and enhancement support to customers.
  • Configure multiple SAP modules and/or application areas and document functional specifications.
  • Process customer problems and changes in the internal Service Desk.
  • Lead customer and other teams, and provide project, strategic account, and/or Helpdesk customer support.
  • Ensure consistent delivery of minor and major enhancements and project work, including mini-projects, upgrades, rollouts, and other SAP FICO enhancement projects.
  • Establish credibility with supported clients as a trusted advisor.
  • Use and improve methodology approaches and supporting tools.
  • Provide long-term dedicated SAP FICO support to one or more strategic accounts.
  • Establish long-term trusted relationships with customers and become an integrated member of the client’s team.
  • Understand the client’s business, culture, and priorities.
  • Monitor and process Application Management Services customer problems and changes.
  • Process and resolve Level 2 and Level 3 issues.
  • Proactively follow up on issues that are in customer action.
  • Consistently deliver SAP FICO support in response to Application Management Services customer messages.
  • Cultivate professional relationships with clients and establish credibility with client decision makers.
  • Understand clients’ businesses, industries, cultures, and priorities.
  • Foster customer focus within the team and advocate for customers within NTT Data Business Solutions Inc.
  • Respond to customer escalations in a timely manner and resolve them acceptably.
  • Travel at least 50%.

Desired Qualifications

  • Knowledge of FI core: General Ledger, New General Ledger, Accounts Receivable, and Accounts Payable.
  • Knowledge of CO core: Cost Center and Internal Order.
  • Knowledge of Fixed Assets.
  • Knowledge of Parallel Accounting and Document Splitting.
  • Knowledge of Profit Center and Segment Accounting.
  • Knowledge of Core ERP Planning and Budgeting.
  • Knowledge of Product Cost Controlling.
  • Knowledge of Profitability Analysis.
  • Knowledge of Project Systems Cost Controlling.
  • Knowledge of Investment Management.
  • Experience with reporting tools, including Writer, Painter, and Query.
  • Knowledge of integration points with other functional areas.
  • Experience with enhancements and user exits in areas of functional expertise.
  • Exposure to and/or training in S/4HANA.
  • Experience with upgrade, rollout, and implementation projects.

About the Company

NTT Data

Global IT services and consulting provider.

NTT DATA is a global IT and business services provider that helps organizations run and transform their technology and operations. It delivers consulting, industry solutions, cloud migration, cybersecurity, data analytics, and managed services to modernize systems and processes. It differentiates itself through its large scale, deep sector expertise in banking, healthcare, manufacturing, public sector, and automotive, and its broad ecosystem of partners with Microsoft, SAP, AWS, and Salesforce. Its goal is to help large enterprises digitally transform and optimize operations at scale using cloud-native approaches and secure IT environments.

Company size
10,001+
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
1988

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