Service Technician

About Us

Fluid Flow is a trusted provider of industrial process equipment and engineered solutions, helping customers optimize the performance, reliability, and efficiency of critical process systems. We specialize in pumps, heat transfer equipment, filtration, mixers, valves, and other fluid handling and process technologies for a wide range of industrial applications. Backed by strong technical expertise and leading equipment manufacturers, Fluid Flow delivers tailored solutions designed to meet complex process requirements and keep operations running efficiently.

Visit our website: fluidflow.com

Responsibilities & Qualifications

Summary/Objective:

The Service Technician serves as an ambassador for the Company and is responsible for repairs and maintenance of the equipment that Fluid Flow Products sells and supports. This includes, but is not limited to, compressed air equipment (compressors, dryers), rotating equipment (vacuum systems and fluid pumps), stationary equipment (nitrogen generators and analyzers), process valves, instrumentation and related controls. Services are performed on-site and on demand to ensure complete customer satisfaction.

Essential Functions

• Perform mechanical and electrical duties to troubleshoot, repair, maintain, survey, and commission related equipment and systems.
• Perform annual and semi-annual maintenance and testing.
• Respond to emergency calls during normal operating hours and outside of normal operating hours as required.
• Resolve customer initiated technical issues.
• Perform electrical tests with a voltmeter.
• Work at customer site.
• Build and maintain client relationships.
• Serves as a technical resource to customers.
• Partner with company sales representatives and management to increase service and aftermarket business.
• Complete daily reports and maintenance checklists as required and forward to customers and company admin team.
• Territory is primarily but not limited to areas between Memphis, TN and Tulsa, OK.
• Travel to assist other Fluid Flow Technicians as needed.
• Candidates with prior field experience with compressed air systems are encouraged to apply. Factory certifications for any type of equipment are not mandatory but would be beneficial. Specific system training will be provided.

Competencies

• Strong Mechanical and Problem-Solving Skills.
• Good Communication, Customer Service and Consultative Skills.
• Strong work ethic with ability to work under minimal supervision.
• Reliable and punctual.
• Able to use computer and service software.
• Ability to pass a drug test and maintain site specific certifications.
• Company service truck provided.
• Willing to train the right candidate.

Work Environment

This job operates in Industrial, Biopharmaceutical, Food manufacturing environments, as well as our shop for some repairs/rebuilds. This role routinely uses hand and power tools as well as office equipment such as laptop computers, and smartphones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This position would require the ability to lift up to 60 pounds unassisted occasionally. Ability to climb and work on ladders and scaffolding is required.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, but candidate must be able to work flexible hours. Occasional evening and weekend work may be required as job duties demand.

Travel

Local travel within geographic territory is expected with this position 100% of the time. Occasional travel outside the territory is required for training or assisting other technicians.

Required Education and Experience

1. High school diploma or equivalent.

2. Must have Mechanical Aptitude.

3. Previous work history with a service-based organization is a plus.

Required License and certifications

1. Must have a valid, unexpired driver’s license.

2. Have and maintain a good driving record

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Fluid Flow Products is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.