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Capgemini

Global consulting, technology services, outsourcing

Tower Lead ServiceNow Presales & Solutioning

Pre-Sales Solution EngineeringUpdated on Nov 15
Full-timeNo salary listed

About the Job

Requirements

  • The candidate must have substantial experience with ServiceNow and a comprehensive understanding of the ServiceNow Product Suite.
  • The candidate must have demonstrated expertise across multiple ServiceNow modules, such as ITSM, ITOM, CSM, HRSD, or SecOps.
  • The candidate must be able to design cross-module architectures and end-to-end solutions.
  • The candidate must have several years of experience implementing, operating, and transforming ServiceNow platforms.
  • The candidate must understand the ServiceNow ecosystem, including partners, integrations, and platform strategy.
  • The candidate must hold relevant ServiceNow certifications, such as CSA, CIS, CAD, or higher.
  • The candidate must have experience in architecture consulting and due diligence for complex deals.
  • The candidate must have experience creating Statements of Work and Service Level Agreements in a ServiceNow context.
  • The candidate must understand licensing models and the commercial structure of the ServiceNow Product Suite.
  • The candidate must have experience in cost estimation, pricing, and benchmarking.
  • The candidate must be proficient with presales tools such as ADMT; experience with iCOST is an advantage.
  • The candidate must be able to communicate and present effectively and explain complex ServiceNow landscapes clearly to customers.
  • The candidate must be customer- and solution-oriented.
  • The candidate must be fluent in German and English for negotiations.

Responsibilities

  • The role is accountable end to end for the ServiceNow portfolio in presales.
  • The role represents the ServiceNow Product Suite holistically, including ITSM, ITOM, SecOps, CSM, and platform capabilities, in customer projects.
  • The role develops integrated, cross-module solutions based on customer requirements.
  • The role is responsible for transition, operations, and transformation within the tower.
  • The role creates robust solution designs within the defined scope.
  • The role ensures strategic alignment of solutions and agrees on scope.
  • The role prepares detailed cost-to-win estimates for ServiceNow solutions.
  • The role works closely with bid and solution teams to prevent gaps and overlaps.
  • The role clearly communicates subcontractor and partner proposals, including assumptions and exclusions.
  • The role ensures and defines ServiceNow-related Service Level Agreements.
  • The role contributes to presales artifacts, such as RAIDE and the Solution Approval Pack.
  • The role reviews and provides input on contract documents, including Statements of Work, Service Level Agreements, and schedules.
  • The role supports proposal creation and bid strategy.
  • The role conducts the sales-to-delivery handover.
  • The role continually develops and adapts the ServiceNow portfolio to market and customer needs.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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