Stefanini

Global tech consulting with AI-first

Desk Side Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeWaterloo, IA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 2 years of experience is required.
HP certification is required.
Proficiency in Microsoft Active Directory is required.
Ability to resolve Windows XP and Windows 7 operating system issues and errors is required.
Solid personal computer experience is required.
Ability to troubleshoot hardware, software, printers, peripherals, and network devices is required.
Ability to work both in a team environment and independently is required.
Strong customer service skills are required.
Ability to remain flexible in a changing environment is required.
Attendance and schedule adherence are required.
Ability to walk, bend, and perform labor-related duties involving the connection of computer equipment is required.
Ability to lift up to 50 pounds when moving electronic equipment is required; lifts over 50 pounds require two or more employees.
Additional project-specific training may be required.

Responsibilities

Provide onsite hardware and software support services, including break/fix support, for the client.
Implement virus detection and eradication procedures.
Diagnose end-user system failures and implement repair solutions.
Diagnose printer and other peripheral device failures and implement repair solutions.
Troubleshoot network devices to ensure connectivity from the personal computer to the network.

Job Description

• Provide hardware/software support services to onsite client including break/fix

• Implement virus detection and eradication procedures

• Diagnose end-user system failures and implement repair solutions

• Diagnose printer and other peripheral devise failures and implement repair solutions

• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Qualifications

• High school diploma or equivalent required

• 2+ years’ experience

• HP Certification

• Proficient in Microsoft Active Directory

• Ability to resolve Windows XP and Windows7 Operating System Issues and Errors

• Solid foundation of Personal Computer experience

• Excellent troubleshooting capability

• Ability to work in a team environment as well as independently

• Strong sense of customer service

• Proven ability to remain flexible in a changing environment

• Attendance and schedule adherence are requirements of this position

• Ability to walk and bend and perform labor-related duties of connecting computer equipment

• Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task.

• May require additional project-specific training

Additional Information

About the Company

Stefanini

Global tech consulting with AI-first

Stefanini is a global technology and business consulting firm that helps organizations with digital transformation. It provides services across seven specialized units—Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing—to deliver end-to-end solutions. The company works by combining advisory work, implementation, analytics, AI, and security across projects, using an integrated, end-to-end approach to drive measurable results for clients. Stefanini differentiates itself through its large international footprint (present in 41 countries with over 38,000 employees) and its status as the most internationalized tech company in Brazil. It emphasizes co-creating solutions with clients and applying AI-first methods to transform businesses. Its goal is to help clients achieve real, lasting digital transformation and build a better future through practical, collaborative technology work.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Jaguariúna, Brazil
Founded: 1987

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