inDrive

Global ride-hailing platform with fare negotiation

Country Manager

Business OperationsUpdated on Nov 13

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedHybrid

About the Job

Requirements

At least 5 years of experience in operations, general management, or marketplace leadership roles.
A strong track record leading cross-functional teams and managing in high-growth environments.
Experience in ride-hailing, e-commerce, or other platform-based businesses.
Ability to resolve complex problems and drive scalable solutions.
Deep understanding of local market dynamics, user behavior, and regulatory environments.
Fluency in Malay Bahasa and English.

Responsibilities

Develop and implement operational standards and best practices aligned with global strategy.
Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing.
Lead automation and workflow optimization initiatives to scale operations efficiently.
Oversee high-level operational escalations and ensure resolution with a continuous-improvement mindset.
Monitor supply-demand balance and key driver-funnel metrics, identify drop-offs, and guide funnel optimizations.
Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies.
Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals.
Lead market expansion efforts, including city and product launches and regulatory compliance.
Coordinate cross-functional efforts for timely and compliant market entry.
Support area teams in resolving launch challenges and ensuring market readiness.
Gather market insights to shape product development and localization.
Oversee implementation and rollout of new features and tools across markets.
Monitor product adoption and performance to ensure alignment with local user needs.
Guide strategic partnerships and negotiations to support business growth.
Align partnership initiatives with country expansion strategies and monitor performance.
Represent the company in public forums, manage public-relations strategy, and collaborate on crisis communication when needed.
Lead country-level risk mitigation strategies and ensure regulatory compliance.
Collaborate with government-relations and legal teams to monitor policy changes and align operations accordingly.
Ensure local government-relations efforts are aligned with overall company policies.
Monitor service quality standards and technical-support performance across the country.
Facilitate best-practice sharing, escalations, and continuous service improvement.
Lead coordination of customer incident management and support-tool implementation.

The Country Lead – Malaysia is a hands-on leadership role responsible for guiding national strategy and execution through deep understanding of ride-hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country-level planning, goal setting, and decision-making, resolves complex, high-stakes challenges through structured problem-solving and cross-functional alignment, and drives operational and process excellence.

Develop and implement operational standards and best practices in alignment with global strategy
Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing
Lead automation and workflow optimization initiatives to scale operations efficiently
Oversee high level operational escalations and ensure resolution with continuous improvement mindset
Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations
Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies
Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals
Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance
Coordinate cross functional efforts for timely and compliant market entry
Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience
Gather market insights to shape product development and localization
Oversee implementation and rollout of new features and tools across markets
Monitor product adoption and performance, ensuring alignment with local user needs
Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth
Align partnership initiatives with country expansion strategies and monitor performance
Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance
Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly
Ensure local GR efforts are in sync with overall company policies Quality Customer Support
Monitor service quality standards and technical support performance across the country
Facilitate best practice sharing, escalations, and continuous service improvement
Lead coordination of customer incident management and support tool implementation

5 years of experience in operations, general management, or marketplace leadership roles.
Strong track record in leading cross functional teams and managing in high growth environments.
Experience in ride hailing, e commerce, or other platform based businesses is required.
Demonstrated ability to resolve complex problems and drive scalable solutions.
Deep understanding of local market dynamics, user behavior, and regulatory environments.
Strong communication, negotiation, and stakeholder management skills.
Fluent in Malay Bahasa and English

About the Company

inDrive

Global ride-hailing platform with fare negotiation

inDrive operates a global mobility and urban services platform that connects passengers with independent drivers through a fare-negotiation system. Riders propose a trip price, and nearby drivers can accept, decline, or counteroffer, creating a peer-to-peer ride-hailing model. The service has expanded to intercity rides, delivery and cargo, groceries, advertising, and driver-focused fintech within its app. Unlike typical ride-hailing apps that use fixed fares, inDrive enables price negotiation and direct driver-rider interaction, and it pursues growth through a venture arm that funds ride-hailing-adjacent startups in emerging markets. This broader strategy aims to build a super-app for urban and gig-economy needs, with the goal of offering a wide range of mobility and urban services in 48 countries.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $532M
Headquarters: Mountain View, CA
Founded: 2012

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