Content Administrator @ DailyPay

About Us:

DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations in Minneapolis and Belfast. For more information, visit DailyPay’s Press Center.

The Role:

We are in search of a resourceful, intuitive, and efficient content manager with technical communication experience.

In this role, you’ll be part of the Learning and Development team supporting User Support Operations. You’ll be responsible for partnering with key stakeholders to identify content requirements and partnering with the Studio team to help maintain and create new internal, agent-facing training, reference, and scripting content, as well as external, user-facing FAQ content.

Success in this role will be based on your ability to take complex product and process information from key stakeholders in the product organization and distill it down to ‘need to know’ details, and create audience-specific, relevant content.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

Create external, DailyPay user facing Knowledge Base (FAQ) content Current:
- US EWA, Friday, Ventium Pay, Wisely, PNC
- To come: Unified App, International, Client facing KB’s
Create internal, Support Operations agent facing Knowledge Base (FAQ) content, including support scripting (talk tracks)
Create Support Operations agent training modules: Instructor-led (ILT) and e-learnings
Create ad-hoc internal-facing communication content as needed: newsletters, email notifications, slack posts etc.
Partner with the studio team to support Editing, proofreading, and revisions to current collateral assets
Partner with the studio team to ensure DailyPay brand voice when creating content for different types of users
Collaborate with product stakeholders and L&D team members to develop a content plan and partner with the studio when necessary

What You Bring to The Team:

Bachelor’s degree (or equivalent experience) and 3+ years of technical copywriting experience in a fast-paced, tech environment
Strong editorial skill set, including both writing and editing (copy and developmental/strategic)
Strong proficiency with Google Suite and/or Microsoft Suite (Slides, PPT); experience with e-learning module creation a plus
Organized and manage your time well to always deliver by deadline
Critical thinker and decision maker
Have a hands-on approach to stakeholder engagement and content creation
A positive person, collaborator, and an excellent communicator

What We Offer:

Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Fun company outings and events
Unlimited PTO
401K with company match

Pay Transparency. DailyPay takes a market-based approach to compensation and compensation may vary depending on your location. U.S. locations are categorized into two tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation in addition to stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills and internal equity.

New York City

$60,000—$65,000 USD

Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)

$60,000—$65,000 USD

Remote, Standard

$60,000—$65,000 USD

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

About Us:

The Role:

How You Will Make an Impact:

What You Bring to The Team:

What We Offer:

6 month growth

1 year growth

2 year growth

Benefits