Learning & Development Administrator

Job Description

This role ensures smooth execution of learning programs and activities on the LMS platforms and maintains quality & compliance of the program.

Key responsibilities will include:

Administration and configuration of courses:

• Ensure up-to-date training catalogues on the LMS platforms
• Schedule and organise training sessions, workshops, and e-learning programs, sending invitations & tracking attendance.
• Perform consistency checks & ensure data accuracy of employee training history

Learning Content Platform management:

• Manage licenses & users; conduct utilization rate analysis, support promotional campaign
• Format and reconcile data with HRMS, conduct utilization rate analysis

User Request Management:

• Manage end-to-end service tickets on queries regarding the platform
• Responds to user enquiries related to logging in and signing up for courses
• Offer clear guidance and solve issues to ensure users have smooth experience.

Data management

• Monitor the progress of ongoing modules by generating reports and sending regular information and alert emails.

• Consolidate and analyze training data for mandatory reporting purposes using Power BI & Excel

Performance Management

• Export and verify training evaluation data.
• Communicate evaluation results to stakeholders.

Schedules & Vendor Management:

• Organize and update training schedules with external providers.
• Assist in tracking training budgets, expenses, and invoice processing.

Communication

• Prepare and send multilingual email campaigns and notifications. (L&D Network, module launches, newsletters).
• Update the Academy’s catalogue and publish posts on Genius or external media.

Qualifications

Qualification Requirement:

• • MBA (HR) - Good to have
  • Any Undergraduate
  • 2-5 Years of work experience in L&D

Technical Expertise

• • Proficiency in LMS/TMS platforms (Oracle); knowledge of Percipio and Pinnacle is a plus.
  • Strong command of Microsoft Office tools (Excel, Outlook, Teams, SharePoint),

Soft Skills

• • Collaboration
  • Interpersonal Skills
  • Curiosity
  • Developing oneself

Language Proficiency:

• English- Must Have
• French- Good to have

Additional Information

Equality, Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.