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Concat AG

IT systems integration with cloud hosting

ServiceNow Specialist - ITOM & CMDB

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeRemote in GermanyNo salary listed

About the Job

Requirements

  • At least 3 years of relevant professional and project experience in the ServiceNow ITOM/CMDB environment.
  • Demonstrated experience in multiple CMDB management projects, including data modeling, CSDM, IRE, and CMDB Health.
  • In-depth practical knowledge of ITOM Discovery, Service Mapping, and Event Management.
  • Strong understanding of CI data quality, reconciliation, and enterprise-level governance.
  • Proficiency with MID Server, credentials, and Discovery Patterns, including troubleshooting.
  • Solid ServiceNow development knowledge, including JavaScript and Glide API, for customizations and integrations.
  • Good understanding of ITIL processes that rely on the CMDB, including Change, Incident, and Asset.
  • Experience independently managing topics or subprojects.
  • German and English language skills at least at a good level.

Responsibilities

  • Own the subject-matter aspects of building, maintaining, and governing the CMDB, including the CSDM data model, CI classes, relationships, service-mapping structures, CI lifecycle, and ownership.
  • Ensure data quality through the Identification and Reconciliation Engine (IRE), reconciliation rules, duplicate handling, CMDB Health dashboards, and ongoing improvement of health scores.
  • Design and operate ITOM Discovery, including MID Server, Discovery Schedules, credentials, Pattern customizations, and troubleshooting complex Discovery scenarios.
  • Model Application Services for Service Mapping using top-down and tag-based approaches, and maintain entry points and dependencies.
  • Define and enforce CMDB standards, naming conventions, and governance processes in operations.
  • Provide technical leadership in ITOM by further developing the platform using Flows, Business Rules, Script Includes, and Transform Maps, and integrating third-party systems through REST/SOAP and MID Server.
  • Advise business departments and process owners for Change, Incident, and Asset; provide subject-matter support to colleagues, transfer knowledge, and document work.

Desired Qualifications

  • Certifications such as CIS-Discovery, CIS-Event Management, CIS-Service Mapping, or CSA.

About the Company

Concat AG

IT systems integration with cloud hosting

Concat AG provides custom IT solutions as a systems integrator, offering private cloud, managed hybrid and public cloud services, plus 24/7 helpdesk support. It designs and implements IT infrastructure tailored to each business, then manages operations through its cloud services and in-house data centers. The company differentiates itself with owned data-center capacity (via Synergy Systems) and backing from the Meridian Group, enabling end-to-end delivery from project setup to ongoing support. Its goal is to be a trusted, one-stop partner for enterprises in Germany needing reliable IT infrastructure and managed cloud services across on‑premises, hybrid, and public environments.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Dortmund, Germany
Founded
1990

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