Commercial Marketing and Customer Experience Trainee - Patcraft, Shaw Contract

Job Title

Position Overview

We are currently hiring for our January 2027 and June 2027 cohorts of the Marketing & Customer Experience (MCX) Training Program. If you are a recent graduate, soon-to-be graduate, or a professional early in your marketing career who is eager to build skills, gain cross-functional exposure, and grow within a world-class organization.

Overview:   

Shaw Commercial, a division of Shaw Industries, Inc., leads in commercial interiors by combining the unique strengths of two distinct commercial flooring brands - Patcraft and Shaw Contract. This strategy maximizes the shared strengths of the Shaw enterprise including manufacturing, technology, quality and performance, to provide sustainable, innovative products, while also providing a wide range of personalized products and services from each brand.  

What We Offer: Marketing & Customer Experience (MCX) Training Program 

The Commercial Marketing & Customer Experience (MCX) training program is designed to shape future leaders within our commercial division. Over 18 months, participants will rotate through three 6-month rotations, offering hands-on exposure to various career paths within marketing and customer experience. You’ll explore emerging trends, branding strategies, business development, and customer insights, preparing you for a dynamic career in our industry. 

How the Program Works 

You will complete one rotation with each of the following key teams: 

• Patcraft 

• Shaw Contract 

• Customer Experience 

Throughout these rotations, you’ll learn about marketing strategies, customer loyalty initiatives, proposal writing, contract management, and more, while gaining insights into our two flagship commercial brands. 

Location: The Create Centre 

Our training program is based at the award-winning Create Centre in Cartersville, Georgia. For the first six months of the program, we’ll provide corporate housing to help with relocation. 

Why Choose the MCX Program 

This unique opportunity offers you an inside look at the operations of our industry-leading commercial brands and customer experience team. You’ll gain valuable insights and knowledge to guide your long-term career decisions. Throughout the program, you’ll be fully immersed in various departments, brands, and experiences, empowering you to forge a fulfilling career path at Shaw Industries that aligns with your passions and strength 

Requirements: 

• Recent graduate or currently pursuing a degree in Marketing, Business, Public Relations, Communications or a related field. 

• Strong communication and interpersonal skills. 

• Basic understanding of marketing principles and digital marketing tools. 

• Ability to work collaboratively in a fast-paced environment. 

• Proactive attitude and a willingness to learn 

Benefits: 

• Comprehensive training and mentorship from experienced CX and marketing professionals. 

• Exposure to various areas of our commercial business, fostering career development. 

• Opportunity to contribute to impactful business initiatives within Shaw’s commercial business. 

Competencies: 

• Build Trusting Relationships  

• Learn Continuously  

• Adapt and Change  

• Deliver Compelling Comm  

• Initiate Action  

Why Shaw Commercial: Innovation, Leadership, and Sustainability 

At Shaw Commercial, you’ll become part of a culture driven by innovation, design thinking, and a commitment to environmental responsibility. As an industry leader, we are at the forefront of cutting-edge aesthetics and sustainable design, combining beauty, high performance, and quality craftsmanship. Backed by the strength and stability of Berkshire Hathaway, with over $6 billion in annual revenue, Shaw Commercial is a trusted global brand known for its Cradle to Cradle® certified products and carbon-neutral manufacturing facilities. We continue to set the standard for responsible, high-quality flooring, supported by industry-leading warranties and a comprehensive global reclamation and recycling program.

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